Thought Leadership for
IT Service Management Professionals

Best Practices for Creating an Organized Service Catalog Taxonomy

Posted by Don Casson

What Is a Taxonomy?

Quite simply, a taxonomy is the science of naming and classifying things. Taxonomies organize things into groups, often going from the very general to the quite specific. Each section of the taxonomy is part of the whole and taxonomies, by their very nature, include the principles and rules that underlay the classification of whatever objects the taxonomy is being used to classify.

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Topics: IT Service Catalog, Service Catalog Taxonomy, Service Taxonomy

IT Service Catalog Design - Principle #3: Complete

Posted by Don Casson

Complete: Complete is having all the necessary parts, not lacking or limited in any way.  Not requiring more work, entirely done. 
Everything the customer needs to understand, choose and use the service is there, arranged to facilitate their process. 

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Topics: Service Catalog, ServiceNow, Service Catalog Design, IT Service Catalog, IT Service Management, Service Catalog Taxonomy, Service Taxonomy


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