Thought Leadership for
IT Service Management Professionals

Evergreen Announces First Complete, Out of the Box, ServiceNow Customer-Centric ITSM Solution

Posted by Don Casson

WASHINGTON DC – January 12, 2016 – Evergreen Systems, the industry leading provider of “customer-centric” ITSM solutions on the ServiceNow platform, and a ServiceNow Preferred Implementation Partner announces today Evergreen Ready, the industry’s first complete, out of the box, customer-centric ServiceNow ITSM solution. 

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Topics: Service Catalog, Service Now, ServiceNow, Service Manager, ITSM, Employee Self-Service Portal, Prebuilt ITSM, Customer-Centric IT, ServiceNow Solutions, ServiceNow Partner

Service Portfolio and Automated Service Catalog Workshops Presented by Evergreen Systems

Posted by Stephanie Nicoll

Many organizations struggle to build viable IT Service Catalogs. Evergreen has created a one-day, interactive workshop to educate and provide insight, knowledge, skills and tools necessary to get you moving in the right direction. Even better - we took the feedback from the 25 Evergreen Service Catalog Workshops we ran in the past year and now offer our new and improved Service Portfolio and Automated Service Catalog Workshop - complimentary to qualified individuals.

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Topics: ServiceNow, Service Portfolio, Service Catalog Training, Service Management, Service Catalog Design, Service Catalog Tools, Service Catalog Consultant, Service Catalog Strategy, ITIL Consulting, Service Manager, ITSM, IT Service Management, TBM, Technology Business Management, Cost Transparency

IT Service Management - 5 Tips for Success

Posted by Marketing Resources

The development and deployment of a new IT Service Management (ITSM) solution is an exciting and important challenge. It is an opportunity for an IT organization to transform the quality and consistency of the service they provide the business while maintaining “what works” and retiring “what stinks.” The starting point to achieving measurable success begins in the early stages of requirements gathering and design definition. The following are 5 tips to follow to keep you on the right track:

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Topics: ITIL, Service Now, Service Management, Service Manager, HP Service Manager, ITSM, IT Service Management, System Requirements, Requirement Definitions

HP Service Manager 9.3 Process Designer: A game changer

Posted by Jeff Benedict

HP has broken out of their mold and has done something extraordinary with the new process designer released with Service Manager 9.3. On the surface it might not seem like such a monumental task but HP's history with ServiceCenter and Service Manager is to release new features that just build on top of the traditional Service Manager controls and legacy code.

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Topics: Service Management, Change Management, Service Manager, HP Service Manager


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