Thought Leadership for
IT Service Management Professionals

Technology Business Management - The First Two Steps

Posted by Jason Whitesides

"It's becoming critical, Captain! We can't handle it!" is a line uttered by the fictional "Scotty," Chief Engineer of the Star Trek series. The relationship between the Captain and the Chief Engineer, while often parodied, illustrates a point. Against all odds, and physics itself, the Captain expected that Engineering could allow them to escape or overcome the challenge. Likewise, IT leaders are often approached with similar requests to save the day, or to do the same thing or more with fewer resources. Unable to boil down the complexities of running IT into terms and understanding for business leaders who don't understand all the details, IT leaders may not be able to escape certain destruction.

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Topics: TBM, Technology Business Management, Cost Transparency, IT Cost Transparency, IT Spending, TBM Council, IT Spend


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