With a heavy focus on hyper-personalization, CitizenKey fast tracks service modernization for the public sector while delivering world-class constituent and agent experiences. Discover how this ServiceNow Approved Partner Offering combines an array of innovative features to deliver an omni-channel, persona-based portal that drives constituent satisfaction, self-service adoption rates, and agency productivity.
By utilizing Thirdera’s CitizenKey offering, Indiana Department of Transportation (INDOT) has unlocked a modernized service delivery experience for its citizens. Typical requests and concerns (such as reporting potholes, requesting road repairs, or gathering construction information) are now easily mitigated with a self-service model designed for future growth and sustainability.