This financial services company sought to enhance its enterprise architecture practice by improving application inventory visibility, Business Continuity Management (BCM), and application criticality assessment.
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60% reduction in application records |
100% BCM application visibility |
| Client size: 30,000+ | Client industry: Financial Services | Client location: Global |
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Inefficient application management across regional and departmental variants. |
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Limited visibility into application inventory and business criticality. |
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Incomplete BCM coverage. |
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Lack of streamlined application certification processes. |
Thirdera implemented ServiceNow Enterprise Architecture (formerly APM) to address critical architecture needs.
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Application inventory |
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Business continuity integration Integrated with existing Fusion BCM tool, expanding application visibility from 20% to 100%. |
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Governance enhancement Created automated business criticality evaluation process and simplified application certification schedules |
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Analytics and visibility Developed Platform Analytics dashboards for insights into application certification and CSDM gaps. |
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Improved application management |
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Enhanced visibility |
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Operational efficiency |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximise the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimisation, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
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