3 Reasons to Position Your Insurance Company for the Future

You don’t set out to create useless processes, yet you work daily with redundant spreadsheets, and emails, which weigh on your insurance firm’s competitiveness. Accordingly, you need to change the way you gather, aggregate, and manage information across your customers, partners, and employees.

According to McKinsey, “Insurers with more sophisticated IT capabilities have an obvious advantage in terms of agility, growth, and cost ratios, and they are better able to match the increased need for digital offerings”. For this reason, delivering a remarkable experience to your customers involves much more than using a chatbot; you need to link up your systems and processes throughout your value chain.

Reduce costs and accelerate your journey to digital maturity

You probably have policy details spread across various systems and applications, making it hard for insurance agents and providers to give a prompt response to current or to future customers. It is vital to be able to see at a glance what you have insured and how you can help. This will reduce operating costs and accelerate your journey to digital maturity.

Here are three reasons why going digital with ServiceNow is essential to long-term business viability:

1. Prioritize revenue as you reduce your agents' manual work.
2. Resolve customer issues quickly and precisely, with frictionless engagement at the critical points of the customer journey.
3. Enhance regulatory compliance with visible process controls and audit records.

A single, consolidated vision of each policy  

Having a holistic vision will allow you to offer highly personalized customer service, helping to turn you into your customers’ preferred insurer, as you will be able to follow up work in real-time, make cross-sales and up-sales during the service interaction by using contextual information, and deliver a meaningful experience across the whole customer relationship. 

Change your mindset with Thirdera! Automation and efficiency are vital to creating a frictionless customer experience. The reasons are clear:  

• Giving your agents a more flexible experience and more time engaging customers 

• Helping insurers perform processes more quickly and to contextualize a growing volume of data so as to show greater empathy when customers most need it 

Ready to simplify your insurance operations?

Thirdera helps you use ServiceNow to make insurance easier for everyone with integrated, anytime service. Contact our experts to create differentiated experiences for agents that make it easier for them to provide great service, decrease onboarding times via unifying fragmented, siloed systems across the middle and back offices, and integrate governance, risk, and compliance across your organization to protect people and assets.