Gartner's Top Strategic Trends for CSP CIOs in 2025 identifies three critical imperatives reshaping telecommunications: data and AI literacy, zero-touch automation, and advanced platform capabilities. With legacy systems delivering diminishing returns, telecom providers must fundamentally reimagine their approach to service and network assurance.
In this guide, we outline a structured pathway for telecommunications leaders to transition from siloed network environments to fully digital operations. By addressing the challenges of cost optimization, revenue growth, and outdated assurance solutions, our five-phase implementation roadmap provides a comprehensive framework for sustainable transformation.
Discover how leading telecommunications providers are leveraging ServiceNow capabilities to drive tangible business outcomes - from OPEX reduction to enhanced customer experiences - while positioning themselves for continued success amid constant industry evolution.