As we turn the page on 2023, ServiceNow customers are analyzing key learnings to sharpen their approach in 2024. Major platform investments necessitate clarity on shifting user expectations and market winds that will shape best practices.
That’s why Thirdera surveyed nearly 100 ServiceNow customers globally to uncover 8 pivotal trends on platform perceptions, workflows, and transformation catalysts expected to enable better decision-making in 2024 and beyond.
Spanning industries from healthcare to manufacturing, respondents provided invaluable perspectives on pressing challenges like change resistance and skills gaps. The findings also reveal surging ROI expectations for AI alongside a steadfast commitment to bolstering security and resilience.
As environments grow more complex, having an evidence-based view into sustained market forces becomes critical for planning. This report, with added insights from Thirdera executive and practice leaders, will help guide your 2024 ServiceNow strategy and ensure subsequent value is attained.