Every Knowledge conference has its own personality. Its focal point. The one thing that defines it and the platform it serves to showcase. This year was no different – there was much to absorb (we'll get to those details in a bit). But what felt different about Knowledge 2025 compared to other years was the perceptible evolution of the ServiceNow platform's identity. In the last 6 months, ServiceNow has rolled out some major capabilities of PR-level significance – all of which point to a clear strategic direction.
You can find out what that is when you go to ServiceNow's Newsroom. 90% of recent posts have an AI angle. Unless you've been disconnected from tech news, it's evident that ServiceNow revolves around AI and embedding into every facet and function of the platform – Workflow Data Fabric, Agentic AI, and Core Business Suite to name a few. Because of this, it's no wonder ServiceNow is being heralded and now fittingly named as the ServiceNow AI Platform. This AI-first approach is redefining what's possible for businesses using the platform.
With this transformation as our backdrop, let's call out both the fun moments and impressionable takeaways that left us excited to use these new technologies to deliver a new era of business value and intelligence at incredible speed.
The sheer number of practical AI applications and use cases covered during sessions and keynotes was impressive. No longer are we wondering how the great conceptual promises of AI can be harnessed as instruments of workplace change. Knowledge 2025 crystallized ServiceNow's transformation into an AI-first platform with six standout innovations:
ServiceNow made a significant splash by introducing Workflow Data Network - an expansion of its Workflow Data Fabric designed to connect enterprise data across environments. With over 100 partner integrations spanning structured, unstructured, real-time, and historical data sources, this network aims to eliminate the data silos that Gartner predicts will cause 60% of AI projects to fail through 2026.
The foundation of this ecosystem is "zero copy" functionality, allowing connections to major platforms like Snowflake, Databricks, AWS Redshift, and Google BigQuery without duplicating data. This is supplemented by AI agents for SAP, Workday, and Microsoft integrations, plus external content connections to SharePoint, Jira, and Confluence.
As expected, our onsite team returned home marveling about the conversations had – with partners, clients, analysts, and pure enthusiasts. The collaborative element of these annual meetups is what we crave year-round, and it equally reminds us of our collective interest in enabling and maximizing business value with the ServiceNow AI Platform. In many ways, these face-to-face interactions mirror what ServiceNow is doing - creating connections that amplify value through shared context and coordinated action.
Between our booth activities, Bash at Bouchon, and 25+ sessions and demos, we tallied over 2,000 interactions! These moments of connection reassured us that as AI-powered workflows make headway, people-centered principles will continue to guide how we implement and optimize these transformative technologies. After all, even the most advanced AI platform exists to serve one purpose: helping people work better together.
As the dust settles on Knowledge 2025, our focus shifts to turning these AI innovations into measurable outcomes for your business. With our 3,000+ ServiceNow experts, we're streamlining global delivery, accelerating talent development, creating industry-specific solutions, and expanding our capabilities across emerging ServiceNow products.
We remain committed to advancing Workflow Data Fabric and AI-powered capabilities that deliver smarter, faster results for your organization. The ServiceNow AI Platform isn't just a new name - it's a foundation for transforming how you work.
Until the next Knowledge conference, stay connected with us through industry events, webinars, and direct conversations.