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ServiceNow ITBM coming soon! Check back for dates.



ServiceNow Emergency Apps 

ServiceNow Emergency Apps - Managing Employee Health & Business Continuity. Recorded April 22, 2020.

Evergreen Instance Analyzer for ServiceNow (EIA)

NO registration required: Evergreen Instance Analyzer.  A 45 Minute Demo - view demo and Q&A session here!

Get to ServiceNow Code Best Practices in 45 Days. Recorded live on from Dec. 7, 2018 

Evergreen Evolve

How to Run ServiceNow as a Service. Recorded live on Oct. 30, 2019.

Customer-Centric Service Management

Deliver Customer Self-Service Like Amazon. Includes demo of ServiceNow Customer Service Management (CSM) solution. Recorded live on March 29, 2018. 

Fresh Thinking on IT Service Management. Presentation deck with script available. 

ServiceNow Knowledge Management

ServiceNow Knowledge Management Best Practices. Recorded live on June 12 , 2018. 


 Service Portal & Catalog

ServiceNow Service Portal Project? Prepare Your Team for Success in 5 Steps! Recorded live on January 29, 2020.

A Request Portal is NOT a Service Catalog. Recorded live on September 11, 2019. 

ServiceNow Service Portal- Think Self-Service First! Recorded live on March 8, 2018.  

Service Portals versus Request Portals? Let's Clear the Confusion! Recorded live on Feb. 28, 2018.

ServiceNow Service Portal - 5 Keys for Success. Recorded live on December 12, 2017.

IT Service Catalog - 5 Project Traps and Failures... and How to Avoid Them! Recorded live on January 21, 2016.

Higher Education IT Service Catalog Success with the EDUCAUSE ECAR Model. Recorded live on March 31, 2016

How Service, Request, Business and IT Service Catalogs Fit Together. Recorded live on July 30, 2015.

 Service Ownership

A Day in the Life of an IT Service Owner (aka IT Service Ownership in the Age of Digital Workflows). Recorded live on May 30, 2019.

Service Taxonomy

Best Practices for Organizing Services in Your IT Service Catalog.  Recorded live on April 4, 2017.

How to Organize and Manage IT Services: 4 Challenges and How to Overcome Them.  Recorded live on April 21, 2016.

 Service Design Process

What is an IT Service (and How Do We Build One)? Presentation deck only. August 31, 2017.

Managing Your ServiceNow Demand (aka Creating a ServiceNow "Services Factory"). Recorded live on December 8, 2016.


 Service Portfolio

Service Catalog vs. Service Portfolio – Recorded live on Feb 27, 2015.


Self Service + IT Automation

Eliminate IT Work (and Make Customers Happier) with Digital Workflows. Recorded live June 26, 2019.

Enterprise Knowledge + Virtual Agent Supercharges Self-Service. Recorded live on Dec. 20, 2018.

IT Service Management Nirvana. Recorded live on February 23, 2017.


Configuration, CMDB & Asset Management

Prove Software ROI in One Week - Recording and Slides. Recorded live on June 30, 2020.

4 Step Approach to Controlling Enterprise Software Licensing. Recorded live on May 1, 2019. 

A Plan for Success with IT Operations Management. Recorded live on January 31, 2019.

When is CMDB Vital? When it is Aligned with IT Services! Recorded live on March 14, 2018.

IT Asset and Configuration Management - 5 Best Practices.  Recorded live on November 2, 2017.

Asset & Configuration Management Best Practices: 5 Simple Keys That Underpin Success. Recorded live on February 9, 2017.



Did you miss our live sessions at Knowledge2020 Digital Experience?  Access them here (log in required):