ServiceNow Webcast: Finding the Balance Between Innovation and Practicality

Thirdera is back with another episode of the ServiceNow Experience Management series! We teamed up with the self-service and the voice enablement experts from 3CLogic, the premier voice-enabling and cloud contact center solution for ServiceNow. Tune in, as we talk about the role of innovation and using various digital channels like user portals, virtual & live agents interactions, SMS, and voice to elevate user experience.

In this webinar you will find out:

• What is the 70:20:10 rule of innovation and how does it impact self-service.
• How to apply innovation and practical use of technology in the right way to facilitate the best experience for your customers and employees.
• What is a phased approach to improving user experience.
• How Nissan and Seattle Children's Hospital are overcoming user experience challenges by finding the right balance between innovation and practicality.
  
  

Innovation is not out of reach. Join our webinar and walk away with some practical recommendations on how to start where you are and begin innovation in your organization.