The ServiceNow suite of solutions is broad, wide, complex – and changes dramatically every six months with a new platform release.  The breadth, depth, and variety of skills needed to support and extend it are extensive.  At the same time, it is viewed as a strategic enterprise platform for enabling end-to-end workflow capability. 

If ServiceNow Suite is not managed properly, the strategic impact can be significant.  Our customers often ask:

• How do we get and grow the skills needed? How do we maintain certifications?  How do we measure the quality and volume of work done?
• How do we best stay current and out of the box, not over customizing - while also meeting the needs of the business? 
• How do we manage a platform development cycle effectively, including demand and business requirement development?  What are the Agile best practices we need and how do we bring them to life in the platform?
• What service governance should we apply and how?  How do we balance customer-centric service design with governance? 
• How do we develop a strategic ServiceNow platform roadmap built specifically on our strategic and business needs?  

Watch this webinar, as our ServiceNow experts answer all questions above and explore a thoughtful approach to running and scaling ServiceNow Managed Teams.