What We Do
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What We Do

Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
What We Do

Advise
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Solutions

Assessment & Roadmap
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Assessment & Roadmap

Develop a long-term, transformational strategy for growing your business around ServiceNow alongside the most experienced leaders in the ecosystem.

Design Services
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Design Services

Adopt tailored experiences that harness organisational capabilities.

Organizational Change Management
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Organisational Change Management

Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organisational change management strategy.

Training
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Training

Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organisation.

Implement
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Implement

ITx
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ITx

Improve IT service KPIs across your organisation through automated processes that align with your overall business objectives.

HR & Employee Service
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HR & Employee Service

Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.

Security
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Security

Find threats and take action with more speed, intelligence, and consistency.

Risk & Continuity
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Risk & Continuity

Confront risks with confidence and resilience.

Customer Service Management
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Customer Service Management

Create a modern and intelligent customer experience.

Experience Management
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Experience Management

Explore tailored experiences that harness organisational capabilities.

ServiceNow Store
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ServiceNow Store

Explore Thirdera’s applications in the ServiceNow Store.

Certified Offerings
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Attentive

CitizenKey

Clarity

DevOps Connect

Integrity

Unity

Optimize
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Optimize

Managed Services
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Managed Services

Get the right people in to support and enhance your ServiceNow platform, and realise digital transformation.

Experience-led Design
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Experience-led Design

Explore tailored experiences that harness organisational capabilities.

Custom Apps
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Custom Apps

Build custom applications in ServiceNow that are durable, intuitive, and designed to solve your business needs at scale.

Blueprints
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Audit Management

Business Continuity Management

Certificate Management

Configuration Compliance

Cybersecurity Hardening

Employee Center Migration

IRM Foundation

Policy & Compliance

Privacy Management

Risk Management

Security Incident Response

Third-Party Risk Management

Vulnerability Response

AI and Future of Work
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AI and Future of Work

Capture the strategic advantage of AI to maximize platform value.
What We Do

Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
Who We Are
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
About Us

Leadership Team
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Careers
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Partner Network
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera Digital
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera Store
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera University
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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3VP Rewards
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Solutions
Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

NEWS Thirdera recognised as the 2023 ServiceNow Americas IT Workflow Partner of the Year Read more
Industries
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Industries

Find the right level of expertise to meet your specific ServiceNow needs.
Industries

Financial Services
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Financial Services

Create seamless experiences for customers and agents with compliance.

CASE STUDY
Eclipx modernises Accident Management with ServiceNow CSM
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Telecom, Media & Tech
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Telecom, Media & Tech

Scale and support operations with end-to-end digital workflows.

CASE STUDY
ngena Achieves Telecom operational Excellence with Thirdera and ServiceNow
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Health Care & Life Science
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Health Care & Life Science

Deliver better outcomes now and into the future with health IT.

CASE STUDY
Improve customer service metrics from weeks to days.
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Manufacturing
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Manufacturing

Set a new standard for manufacturing with truly connected operations.

CASE STUDY
Transforming employee experience at a global level
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Government
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Government

Enable better decision-making to deliver optimised government services.

CASE STUDY
Data-Driven Innovation with ServiceNow Performance Analytics
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Education
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Education

Modernise learning to create amazing experiences for all.

CASE STUDY
Simplifying Higher Education Credit Management with ServiceNow CSM
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Energy & Utilities
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Energy & Utilities

Automate critical operations to provide highly available, reliable services.

CASE STUDY
Saving time and energy by automating risk and compliance.
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Retail & Hospitality
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Retail & Hospitality

Digitise and automate workflows to enhance the customer experience, online and in-store.

CASE STUDY
Modernizing global HR Service Delivery.
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Transportation & Logistics
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Transportation & Logistics

Streamline complex operations for lower costs and improved customer experiences.

CASE STUDY
Value-driven project management
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Business & Consumer Services
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Business & Consumer Services

Develop innovative solutions with a modern service provider platform.

CASE STUDY
Creating new levels of efficiency in Order Management.
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Industries

Find the right level of expertise to meet your specific ServiceNow needs.

CASE STUDY ngena Achieves Telecom operational Excellence with Thirdera and ServiceNow Read more
Resources
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Resources

Insights
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Webinars
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Events
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Case Studies
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Guides
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS
Thirdera is being acquired by Cognizant.
Read more

Contact Us

ServiceNow Release Notes

Top 9 in 90 Seconds: ServiceNow Washington, D.C. Release

Nikki Hunter April 24, 2024

The ServiceNow Washington, D.C. release became generally available on March 20, 2024, packed with new capabilities to power your business. With so many enhancements across the platform's suite of applications, it can be tough to pinpoint the most impactful features. So, our team of Chief Master Architects, practice leads, and bonafide platform enthusiasts picked the nine notable changes that will impact you the most!

Upgrade with Confidence

Interested in more details? Concerned about the potential ramifications to your current environment? Feel prepared and confident before your next upgrade. Check out our complete Washington, D.C. Release Guide or talk to one of our certified ServiceNow experts.

WRITTEN BY

Nikki Hunter

Nikki is the Pre-sales Lead for UK&I at Thirdera, with over seven years of experience in the ServiceNow space. She is passionate about leveraging innovation and technology to drive business transformation and brings a wealth of knowledge and expertise in guiding organisations through the process of selecting and implementing ServiceNow solutions tailored to their unique needs.

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