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HR and Employee Experience

Remarkable employee experiences start with ServiceNow 

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HR and Employee Experience Services

Power to the people

Employees are the heart of your business, and your HR team is the first line of support to make sure everyone can do their job safely and effectively. Now, you can connect and engage with employees on their level while empowering your HR team to break away from manual tasks and outdated processes within one platform. Thirdera helps you use ServiceNow to take a strategic approach to HR, empowering your team to do more while delivering a remarkable experience that exceeds expectations.


Our Services

Thirdera offers a wide range of services designed to assist you in developing and optimizing your ServiceNow platform.

Implementation Services

  • HR Case and Knowledge 
  • Onboarding 
  • Employee Center
  • Legacy HR Migration 
  • Safe Workplace 
  • Workplace Service Delivery


Advisory Services

Products and Tools

  • HR Service Taxonomy 
  • Email Builder
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Empower employees with self-service

Elevate satisfaction by giving your employees the tools to access information instantly, track the status of their requests, and resolve issues independently. Free your HR teams from manual repetitive requests, and create new opportunities for strategic initiatives.

Our HR Service Delivery experts help you:

  • Provide 24/7 access to benefits info, request tracking, and company policies
  • Achieve continuous delivery through automated processes and self-service
  • Automate case assignment for better accuracy and faster resolution
  • Move beyond spreadsheets and emails for a comprehensive understanding of HR staffing needs
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Employee Center

Everything your employees need in one place

Create a tailored experience to engage your employees where ever - and whenever - they need it most. Employee Center offers a one-stop experience that replaces disparate and over-customized portals with a one-stop experience that is easy to use, maintain, and support. Our team guides you through our user-first UX/UI approach that assures better adoption and employee satisfaction.

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Enterprise Onboarding and Transitions

Managing the moments that matter

Start new employees on the right foot with Enterprise Onboarding, and get them ready on their very first day. Centralize activities across various departments to ensure they have the equipment, training, and resources to start successfully. Use Employee Journeys to allow managers to create tailored experiences for specific roles and situations.

  • Reduce repetitive manual onboarding tasks with automated workflows
  • Use Employee Journeys to create tailored experiences for specific roles
  • Create standard offboarding processes to deliver paperwork, information about final pay, and request feedback through exit surveys  




Provide safe and efficient services to your workplace

Offer digitized workplace services to in-person, hybrid, and remote teams, and implement necessary safety measures for your organization. Thirdera guides you in understanding which applications are right for your business and helps you develop a strategy that encourages employee to take precautions and feel safe while they work.

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Safe Workplace

Access a variety of applications to track and manage employee health and safety
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Workplace Service Delivery

Provide employees with self-service tools for reserving a workspace, managing visitors, and other related services
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Data-Driven Strategy

Leverage space utilization, space mapping, and cost management to better manage space requirements for the business
Employee Spotlight

Meet the expert

Sabrina Morin
Senior Engagement Manager and Certified Process Design Expert

Sabrina has six years experience leading ServiceNow platform implementations from both a project management and process development standpoint. Having worked in HR for 11yrs, she holds two advanced degrees in the field of Human Resources as well as SHRM-SCP and SPHR certifications, bringing a unique mix of both ServiceNow and Human Resource knowledge to HR Service Delivery projects.

Give your employees the tools to succeed

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Supercharge productivity

Resolve issues before they reach the service desk, and put everything your employees need right at their fingertips.
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Get HR automated

Take the repetition out of HR with automated workflows, data-driven processes, and improved metric visibility.
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Excite your employees

Deliver an employee experience that was designed with your employees in mind using modern portals and an intuitive UI.

Customer success

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Evolve HR Service Delivery and the Employee Experience

Serving roughly 10,000 employees in 50 countries, the HR team for this global electronic gaming and multimedia company needed a more efficient way to respond to employees’ HR-related requests. As a long-time ServiceNow customer, the organization knew it would benefit from ServiceNow HR Service Delivery—but required a partner with deep ServiceNow HR expertise to implement it.

Read the full story

Explore HR Insights

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