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HR Service Delivery

Optimize your HR organization with a guided, iterative implementation that accelerates business maturity.

Stage 1 - Foundation

3 WEEKS
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Initiate & Plan

4 WEEKS
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Execute

3 WEEKS
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Deliver

2 WEEKS
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Go-Live & Beyond

Initiate & Plan

3 WEEKS
arrow

Demo HRSD, collect requirements and deliver stories for acceptance.

16 HRS Product Owner
12 HRS Scrum Master
20 HRS Development Team
16 HRS Customer Stakeholders
6 HRS Acceptance Testers
Weekly hours by role

Execute

4 WEEKS
arrow

Configure HRSD per best practice and customer requirements; continually demonstrate progress and collect new requirements.

4 HRS Product Owner
12 HRS Scrum Master
76 HRS Development Team
8 HRS Customer Stakeholders
4 HRS Acceptance Testers
Weekly hours by role

Deliver

3 WEEKS
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Provide functional and technical knowledge transfer and support customer acceptance testers.

12 HRS Product Owner
12 HRS Scrum Master
32 HRS Development Team
12 HRS Customer Stakeholders
20 HRS Acceptance Testers
Weekly hours by role

Go-Live & Beyond

2 WEEKS
arrow

Promote code to production and provide post go-live support.

8 HRS Product Owner
12 HRS Scrum Master
50 HRS Development Team
8 HRS Customer Stakeholders
2 HRS Acceptance Testers
Weekly hours by role

Stage 2 - Crawl

3 WEEKS
arrow

Initiate & Plan

4 WEEKS
arrow

Execute

3 WEEKS
arrow

Deliver

2 WEEKS
arrow

Go-Live & Beyond

Initiate & Plan

3 WEEKS
arrow

Demo HRSD, collect requirements and deliver stories for acceptance.

16 HRS Product Owner
12 HRS Scrum Master
40 HRS Development Team
20 HRS Customer Stakeholders
8 HRS Acceptance Testers
Weekly hours by role

Execute

4 WEEKS
arrow

Configure HRSD per best practice and customer requirements; continually demonstrate progress and collect new requirements.

4 HRS Product Owner
12 HRS Scrum Master
80 HRS Development Team
8 HRS Customer Stakeholders
4 HRS Acceptance Testers
Weekly hours by role

Deliver

3 WEEKS
arrow

Provide functional and technical knowledge transfer and support customer acceptance testers.

12 HRS Product Owner
12 HRS Scrum Master
40 HRS Development Team
16 HRS Customer Stakeholders
24 HRS Acceptance Testers
Weekly hours by role

Go-Live & Beyond

2 WEEKS
arrow

Promote code to production and provide post go-live support.

8 HRS Product Owner
12 HRS Scrum Master
50 HRS Development Team
8 HRS Customer Stakeholders
2 HRS Acceptance Testers
Weekly hours by role

Thirdera Staffing

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Engagement Manager

Responsible for providing leadership and direction to achieve growth and transformation.

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Technical Lead

Ensures the smooth functioning of technical operations, monitors and evaluates staff progress, and ensures overall client satisfaction.

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Supporting Team as appropriate

Skilled resources will be assigned as needed to ensure the implementation meets your project objectives in the 14-week delivery timeframe.

Project Scope

Each stage of Thirdera's HR Service Delivery Blueprint includes a robust list of deliverables to set your HRSD program on course for long-term success. Guided by proven best practices, our team of advisory and technical experts configure and implement a solution best fit for your unique needs and that fosters ongoing maturation.

Stage 1 deliverables:

Focused on supporting HR agents with simple services for basic inquiries, agent-facing knowledge, dedicated HR agent workspace, and standard dashboards. 

  • Stand up base functionality for HR

  • Email intake (up to 1 per COE (6))

  • Base Case Management processes

  • Knowledge - agents (setup and training on create/import/manage)

  • HR Services - HR for HR, or Basic inquiries

  • Core HR Setup

  • Notifications

  • Agent Workspace

  • Integration - HCM (one-way)

  • HR Security

  • Baseline dashboards and SLAs

  • SLA per COE (resolution SLA definition) 

Stage 2 deliverables:

Focused on supporting employees with the most common requests and inquiries, employee-facing knowledge, and a consistent, branded experience. 

  • Enable employee self-service

  • Add HR to Employee Center (pro)

  • Taxonomy

  • Page routes/setup

  • Knowledge - employees

  • HR Services (top 5-10 employee facing w/ record producer)

  • Notifications - employee-facing

  • Survey (one ESAT survey) 

Outcomes

 

Elevated Operational Efficiency

Improved HR agent efficiency through centralized HR case management leads to reduced case resolution effort
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Foundation for Growth

Based on best practices, we ensure a solid foundation for growth and maturity, starting with Case and Knowledge Management and HR agent experience
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Consolidated View

Centralized view of HR cases with consistent status and prioritization of HR activities
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Dedicated Workspaces

Dedicated persona-based workspaces to centralize agent and manager tasks
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Data-Driven Analytics

Interactive dashboards and reporting to ensure visibility and support AI and machine learning (ML) capabilities
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HCM Integration

Integration with standard HCM systems to improve agent efficiency while ensuring secure handling of sensitive data

Let's get started

 

Connect with our HR & Employee Experience experts for a detailed look at how you can improve your HR experience. 

 

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