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EDify

A certified ServiceNow offering that modernizes the education experience

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Bridge the student engagement gap

Many universities have invested heavily in portals, admissions, and registration systems. However, disparate processes and lack of personalization often result in fragmented interactions for students, parents, and alumni. Additionally, support is frequently limited to one-way channels like email and phone, while daily workflows fail to leverage integrated systems. The result is a poor student experience, which has been shown to be a contributing factor in declining enrollment. 

Meet EDify

With EDify, universities can deliver the connected, intelligent experience that today’s students expect while positioning the institution for the future. Leveraging automated workflows and AI, EDify provides personalized experiences and support for students, faculty, parents, and alumni across multiple channels. Built as a secure, accessible, and extensible platform, this ServiceNow Approved Partner Offering allows universities to modernize the education experience, enhancing enrollment and student satisfaction while improving data quality, sustainability, and campus safety.

Features of EDify include:

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Omni-Channel Portal

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Persona-Based Services

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Multi-Step Web Forms

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Automated Resolution

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Case Management Workflows

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Integrated Contact Center Capabilities

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Persona-Based Data Model

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Legacy, Admission, ERP Workflows

More than Tech Savvy

Watch this video to discover how EDify - a ServiceNow Approved Partner Offering - delivers a modern portal to enable self-service across all channels while streamlining back-end operations.

Outcomes

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Enrollment growth and retention

Develop an inclusive and financially sustainable enrollment strategy via personalized recruitment, enrollment, and learning experiences.
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Increased satisfaction

Create a student-services ecosystem to support the entire student life cycle from prospecting to enrollment, learning, job placement, alumni engagement, and continuing education.
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Improved operational effieciencies

Implement user-centered design, process improvement, and system reengineering to reduce redundant or unnecessary efforts and improve end-user experience.
Case Studies

Customer success

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Simplifying Higher Education Credit Management

This top-ranked public university in Australia wanted to create a better experience for students enrolling in its academic programs. Getting previous education credits approved was slow and manual, which discouraged some prospective students from applying and ultimately enrolling.

Discover how this university used the ServiceNow platform to create a user-friendly Credit Management system to increase visibility for students and faculty and significantly accelerated processing times.

Read the full story

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