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A certified ServiceNow offering that streamlines legal service delivery

Available on the ServiceNow Store

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Turn legal operations into a value enabler for the business

Legal operation departments are often overworked with unplanned tasks flowing in from multiple channels. Additionally, inconsistent intake methods are a common source of operational inefficiencies that reduce the legal team’s productivity and ultimately lead to employee frustration. 

Meet Velocity

Velocity helps legal operations teams provide structure to employee’s legal requests and quickly modernize the delivery of legal services.  By providing self-service to employees through your existing ServiceNow Employee Center, employees can find answers to basic requests, allowing the legal team to focus on more complex matters. 

Features of Velocity include:

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Pre-Recorded Training Videos

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12-Week Implementation

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Standardized Intake

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Self-Service Enablement

Streamline Legal Service Delivery with Velocity

Watch this video to discover how Velocity - a ServiceNow Approved Partner Offering - uses the power of the Now Platform to free your legal team from repetitive tasks. With an enhanced self-service experience, your employees can expect gains in efficiency, productivity, and satisfaction.


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Increased visibility

Gain transparency of the legal request process and empower employees with self-service options
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Unified portal

Empower employees with a simple interface to find answers to common legal questions, submit legal requests, and track status of requests
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Enhanced productivity

Elevate the efficiency of your legal operations team with dedicated workflows and processes
Case Studies

Customer success

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Major Transit Agency Streamlines Legal Service Delivery

As a large metropolitan transit agency serving over 36 million riders annually, this organization has an extensive legal department, but with many lawyers responding to legal requests via email, the organization’s legal processes lacked consistency and efficiency. To streamline its legal operations, the organization implemented ServiceNow Legal Service Delivery (LSD), partnering with Thirdera, to make the implementation a success.

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