Exciting news! Thirdera has been acquired by Cognizant.

Contact Us
Citizen Key banner - 2023 12 v3 nbg-2 Citizen Key banner - 2023 12 v3 nbg-2


A certified ServiceNow offering that elevates the service experience for constituents 

Available on the ServiceNow Store

Jaison Man of color with formal suit and glasses 2022-12 Jaison Man of color with formal suit and glasses 2022-12

It's time to modernize service delivery

Governments, ranging from small municipalities to sprawling federal organizations, are dealing with existing technical environments and processes that are outdated, disconnected, manual-based, and inefficient. Combined with talent retention challenges, the public sector is at a crossroads when it comes to service delivery. 

Meet CitizenKey

CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organizations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies. CitizenKey helps you rapidly deploy your organization's services and programs to your constituents and other interested parties in an easy-to-use and repeatable framework.

Features of CitizenKey include:

laptop person thirdera icon pink

Modern Constituent Portal

Communication antenna icon thirdera pink

Digitial Voice & SMS Support

laptop click thirdera icon pink

Multistep Citizen-Facing Webforms

checklist icon thirdera-1

Pre-Built Service Offering

team connected resources icon thirdera pink-1

Omnichannel Engagement

attachment paper clip icon thirdera

Large Attachment Ingestion

locked shield icon thirdera pink-1

Public Sector Security & Data Model

fingerprint icon thirdera pink

Persona-Based Services


See CitizenKey in action

Unlock the Power of Digital Experience with CitizenKey

Watch this demo to learn about the CitizenKey constituent portal - a dynamic and interactive UX with complete customer service, service offerings, and knowledge management capabilities. The portal is a central hub for your citizens, other agencies, and business partners to communicate and interact with your organization.


heart like icon thirdera pink

Enhanced satisfaction

Constituents are happier thanks to reduced service delivery time, first-time issue resolution, omnichannel support, and increased visibility
eye ball watching icon thirdera pink (1)

Single data model

Eliminate silo systems and create a single source of truth and engagement for constituents, staff, and other interested parties
Integration icon thirdera pink

Increased productivity

By accelerating user adoption, CitizenKey immediately boosts agent productivity to generate significant cost-savings
Case Studies

Customer success

Indiana Department of Transportation Case Study 2023-03 (3)-1 Indiana Department of Transportation Case Study 2023-03 (3)-1

Government Agency INDOT Modernizes Its Constituent Service Model with CitizenKey

By utilizing Thirdera’s CitizenKey offering— modeled after ServiceNow’s Public Sector Digital Services product—INDOT has unlocked a modernized service delivery experience for Indiana citizens. Typical requests and concerns (such as reporting potholes, requesting road repairs, or gathering construction information) are now easily mitigated with a self-service model designed for future growth and sustainability.

Read the full story

Let’s get started!

Get in touch