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![Jaison Man of color with formal suit and glasses 2022-12](https://22769.fs1.hubspotusercontent-na1.net/hub/22769/hubfs/Jaison%20Man%20of%20color%20with%20formal%20suit%20and%20glasses%202022-12.png?width=286&height=375&name=Jaison%20Man%20of%20color%20with%20formal%20suit%20and%20glasses%202022-12.png)
It's time to modernize service delivery
Governments, ranging from small municipalities to sprawling federal organizations, are dealing with existing technical environments and processes that are outdated, disconnected, manual-based, and inefficient. Combined with talent retention challenges, the public sector is at a crossroads when it comes to service delivery.
Meet CitizenKey
CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organizations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies. CitizenKey helps you rapidly deploy your organization's services and programs to your constituents and other interested parties in an easy-to-use and repeatable framework.
Features of CitizenKey include:
![laptop person thirdera icon pink](https://www.thirdera.com/hubfs/laptop%20person%20thirdera%20icon%20pink.png)
Modern Constituent Portal
![Communication antenna icon thirdera pink](https://www.thirdera.com/hubfs/Communication%20antenna%20icon%20thirdera%20pink.png)
Digitial Voice & SMS Support
![laptop click thirdera icon pink](https://www.thirdera.com/hubfs/laptop%20click%20thirdera%20icon%20pink.png)
Multistep Citizen-Facing Webforms
![checklist icon thirdera-1](https://www.thirdera.com/hubfs/checklist%20icon%20thirdera-1.png)
Pre-Built Service Offering
![team connected resources icon thirdera pink-1](https://www.thirdera.com/hubfs/team%20connected%20resources%20icon%20thirdera%20pink-1.png)
Omnichannel Engagement
![attachment paper clip icon thirdera](https://www.thirdera.com/hubfs/attachment%20paper%20clip%20icon%20thirdera.png)
Large Attachment Ingestion
![locked shield icon thirdera pink-1](https://www.thirdera.com/hubfs/locked%20shield%20icon%20thirdera%20pink-1.png)
Public Sector Security & Data Model
![fingerprint icon thirdera pink](https://www.thirdera.com/hubfs/fingerprint%20icon%20thirdera%20pink.png)
Persona-Based Services
See CitizenKey in action
Unlock the Power of Digital Experience with CitizenKey
Watch this demo to learn about the CitizenKey constituent portal - a dynamic and interactive UX with complete customer service, service offerings, and knowledge management capabilities. The portal is a central hub for your citizens, other agencies, and business partners to communicate and interact with your organization.
Outcomes
![heart like icon thirdera pink](https://www.thirdera.com/hs-fs/hubfs/heart%20like%20icon%20thirdera%20pink.png?width=99&height=94&name=heart%20like%20icon%20thirdera%20pink.png)
Enhanced satisfaction
![eye ball watching icon thirdera pink (1)](https://www.thirdera.com/hubfs/eye%20ball%20watching%20icon%20thirdera%20pink%20(1).png)
Single data model
![Integration icon thirdera pink](https://www.thirdera.com/hubfs/Integration%20icon%20thirdera%20pink.png)
Increased productivity
Customer success
![Indiana Department of Transportation Case Study 2023-03 (3)-1](https://22769.fs1.hubspotusercontent-na1.net/hub/22769/hubfs/Indiana%20Department%20of%20Transportation%20Case%20Study%202023-03%20(3)-1.jpeg?width=431&height=523&name=Indiana%20Department%20of%20Transportation%20Case%20Study%202023-03%20(3)-1.jpeg)
![Indiana Department of Transportation Case Study 2023-03 (3)-1](https://22769.fs1.hubspotusercontent-na1.net/hub/22769/hubfs/Indiana%20Department%20of%20Transportation%20Case%20Study%202023-03%20(3)-1.jpeg?width=431&height=523&name=Indiana%20Department%20of%20Transportation%20Case%20Study%202023-03%20(3)-1.jpeg)
Government Agency INDOT Modernizes Its Constituent Service Model with CitizenKey
By utilizing Thirdera’s CitizenKey offering— modeled after ServiceNow’s Public Sector Digital Services product—INDOT has unlocked a modernized service delivery experience for Indiana citizens. Typical requests and concerns (such as reporting potholes, requesting road repairs, or gathering construction information) are now easily mitigated with a self-service model designed for future growth and sustainability.