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CitizenKey

An elevated service experience for constituents 

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It's time to modernise service delivery

Governments, ranging from small municipalities to sprawling federal organisations, are dealing with existing technical environments and processes that are outdated, disconnected, manual-based, and inefficient. Combined with talent retention challenges, the public sector is at a crossroads when it comes to service delivery. 

Meet CitizenKey

CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organisations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies. CitizenKey helps you rapidly deploy your organisation's services and programs to your constituents and other interested parties in an easy-to-use and repeatable framework.

Features of CitizenKey include:

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Modern Constituent Portal

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Digitial Voice & SMS Support

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Multistep Citizen-Facing Webforms

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Pre-Built Service Offering

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Omnichannel Engagement

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Large Attachment Ingestion

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Public Sector Security & Data Model

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Persona-Based Services

 

See CitizenKey in action

Unlock the Power of Digital Experience with CitizenKey

Watch this demo to learn about the CitizenKey constituent portal - a dynamic and interactive UX with complete customer service, service offerings, and knowledge management capabilities. The portal is a central hub for your citizens, other agencies, and business partners to communicate and interact with your organization.

Outcomes

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Enhanced satisfaction

Constituents are happier thanks to reduced service delivery time, first-time issue resolution, omnichannel support, and increased visibility
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Single data model

Eliminate silo systems and create a single source of truth and engagement for constituents, staff, and other interested parties
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Increased productivity

By accelerating user adoption, CitizenKey immediately boosts agent productivity to generate significant cost-savings

Let’s get started!

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