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A frictionless service experience for TMT industries

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Time to empower your customers with an AI-driven service experience

Today's TMT customers lack a unified product and service model for order and inventory management. Siloed systems and manual, disjointed processes create operational inefficiencies that cause agents, partners, and providers to lose productivity. Without a single platform to manage the full lifecycle of orders, inventory, and service assurance, organisations struggle with disconnected operations, slow fulfilment, and lost revenue.  

Meet Unity

Unity is a purpose-built, end-to-end offering for TMT industries to help eliminate lengthy, complex, and manual order fulfilment and enable robust inventory and warehouse management. Powered by ServiceNow Telecomm and Technology Industry Workflow, this certified offering delivers an experience across the ecosystem that drives customer loyalty and enables an everything-as-a-service business model. 

Features of Unity include:

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Single Pane of Glass

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Unified Product & Data Model

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Real-Time Visibility

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Integration Compatible

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The service experience you expect

Unity's sleek B2B portal is designed to provide a modern and intuitive service experience for your customers, service providers, and partners.

Leveraging an omnichannel support model, this digital front serves as your single source for monitoring order orchestration, decomposition lifecycles, account management, customer inventory, and sold products and services.


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Elevated experience

Delight customers with a simplified interface that enables effortless engagement and improves customer satisfaction
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Accelerated time to value

Fast forward your digital transformation by utilising a dynamic catalogue-driven order capture model
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Advanced efficiencies

Consolidate service and product delivery on one platform to standardise, automate, and scale internal processes across departments

Let’s get started!

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