Exciting news! Thirdera has been acquired by Cognizant.

Read More
Contact Us
Diwa in yellow thirdera hex logo 2021-12 Diwa in yellow thirdera hex logo 2021-12

Industry Expertise

Find the right level of expertise to meet your specific ServiceNow needs.

ManLaptop-2 ManLaptop-2
Industry Overview

Experience matters

When it comes to your business, you need a ServiceNow partner that understands the specific challenges, objectives, and terminology that's unique to your industry. That's why we focus on providing you with ServiceNow experts who speak your language and can guide you through the best practices and industry standards to make your project a success.

Jack beared laptop backpack college student (1) Jack beared laptop backpack college student (1)

Education

Your needs are just as unique as your student population, faculty, and organizational values. Develop long-term strategies that adapt to your changing needs, and deliver intuitive experiences to your users at all proficiency levels.

The Thirdera Effect

  • Consolidate disparate solutions and complex IT infrastructure across the organization into a single platform
  • Eliminate the complexity of short-term solutions with a forward-thinking roadmap that scales with your needs
  • Overcome budgetary challenges with cost-reducing automation and asset management
Case Studies

Education Customer Success

filter group of people at desk laptop laughing 2021-10-3 filter group of people at desk laptop laughing 2021-10-3

Simplifying Higher Education Credit Management with ServiceNow CSM

See how Thirdera helped a leading university transform their management of student credits with ServiceNow CSM, boosting efficiency and enhancing user satisfaction.

Read the full story

kayla sitting with tablet 2022-01 (1) kayla sitting with tablet 2022-01 (1)
ServiceNow Certified Offering

Meet EDify

With EDify, universities can provide the connected, intelligent experience today's students expect while preparing the institution for the future. By harnessing automated workflows and AI, EDify delivers personalised experiences and support for students, faculty, parents, and alumni across multiple channels.

Learn More

isolated electrical technician energy and utility 2024-04-1 isolated electrical technician energy and utility 2024-04-1

Energy & Utilities

To stay competitive amidst the growing challenges of changing regulations, resource availability, and consumer demand, many utility providers are seeking new ways to adapt and innovate. This requires achieving new levels of efficiency while ensuring that investments are closely aligned with business values and the desired outcomes for the organisation. 

The Thirdera Effect

  • Exceed customer expectations with a modern interface that provides the information they need, when they need it.
  • Maximise efficiency by using automation and AI to ensure optimal performance and round-the-clock reliability.
  • Maintain security and compliance to minimise fees and liabilities associated with regulatory breaches.
Case Studies

Energy & Utilities Customer Success

www.thirdera.comhubfstraffic aerial view highway night  2022-01-4 www.thirdera.comhubfstraffic aerial view highway night  2022-01-4

Energy Multinational Improves Productivity by Automating IT Requests

Thirdera was able to save this organization time in management and in the direct assignment of its incidents or requests to the resolution teams.  

Read the full story

using mouse and keyboard  2022-05-3 using mouse and keyboard  2022-05-3

Energy Provider Simplifies User Experience with Thirdera and ServiceNow

Discover how Thirdera helped this North American oil and natural gas producer create an intuitive user experience on the ServiceNow platform.

Read the full story

phone in hand with statistics blue  2022-01 v2 phone in hand with statistics blue  2022-01 v2

Financial Services

Protecting your investment is what you do best. However, when legacy solutions result in slow processes, a misalignment between the front and back office, and poor customer experience, business-as-usual becomes a liability. Finding the right technology that will not only reduce costs but scale with your business's needs is a top priority.

The Thirdera Effect

  • Reduce cost through automation and solution consolidating
  • Deliver a modern and intuitive experience for your customers
  • Incorporate risk and compliance controls into everyday processes
  • Enhance visibility of assets for data-driven decision making
Case Studies

Financial Services Customer Success

www.thirdera.comhubfsbusiness people in the corporate office. 2024-02 www.thirdera.comhubfsbusiness people in the corporate office. 2024-02

Insurance Provider Projects $75MM Gain in Business Value from Asset Management Transformation

Discover how this leading insurance provider used a multi-year Service Asset and Configuration Management roadmap to attain cost optimisation with ServiceNow.

 

Read the full story

www.thirdera.comhubfscase study Financial industry Image 2024-01-1 www.thirdera.comhubfscase study Financial industry Image 2024-01-1

Avoiding Outages: A Bank's Journey to Certificate Success with ServiceNow

By creating a single inventory of TLS certificates with ServiceNow, discover how this global bank eliminated certificate-related incidents and outages.

 

Read the full story 

apple products top down  2021-07-Jun-06-2024-07-37-45-8128-PM apple products top down  2021-07-Jun-06-2024-07-37-45-8128-PM

National Bank Enhances IT Asset Management and Configuration

Using ServiceNow, this financial institution successfully validated and catalogued a robust network of IT assets and streamlined asset procurement.

 

Read the full story

Group - laughing at office - 2022-03 purple pink-3-3 Group - laughing at office - 2022-03 purple pink-3-3

Financial Firm Gives Marketing Team Competitive Edge with ServiceNow

Learn how Thirdera helped this financial institution improve customer satisfaction using ServiceNow IT Service Management and Performance Analytics.

Read the full story

phone in hand with statistics blue  2022-02-2 phone in hand with statistics blue  2022-02-2

Thirdera & ServiceNow Modernise Latitude Financial's Service Delivery and Vulnerability Response

Discover how Thirdera helped this financial services company optimise ITSM processes and elevate employee satisfaction within the project timeline. 

Read the full story

Phishing Email 2022-08 Phishing Email 2022-08

Implementing an Automated Phishing Response with Thirdera & ServiceNow

Discover how Thirdera helped this insurance and wealth management company deploy a strong cybersecurity strategy to manage new levels of cyber risk.

Read the full story

color tablet on table  2021-12-3 color tablet on table  2021-12-3

Optimize IT Governance Workflows With Thirdera and ServiceNow

Find out how Thirdera helped this leading global financial services organisation take full advantage of the ServiceNow platform by creating a custom app and user-friendly portal.

Read the full story

night road with lights 2022-05-1 night road with lights 2022-05-1

End-to-end Accident Management with ServiceNow CSM

See how Thirdera helped Eclipx build an Accident Management System on ServiceNow to give their customers a single solution for managing the claim lifecycle. 

Read the full story

Nathan- neon man talking on cell phone in front of laptop Nathan- neon man talking on cell phone in front of laptop

Government

As the need for public services continues to grow, budgets for projects and resources are unable to keep up with demand. To serve your community better, you need a platform that's both simple and versatile that offers a consumer-like experience while also adhering to strict security protocols and regulatory compliance.

The Thirdera Effect

  • Stay cost-conscious whilst removing complexity with a single platform that scales to your unique needs
  • Incorporate compliance measures into standard processes for better visibility and decreased risk
  • Bring your tools up-to-date to empower your team to work smarter and more efficiently
Case Studies

Government Customer Success

Indiana Department of Transportation Case Study 2023-03 (3)-1 Indiana Department of Transportation Case Study 2023-03 (3)-1

Government Agency INDOT Modernizes Its Constituent Service Model with CitizenKey

Discover how INDOT used ServiceNow to optimise its resources, increase overall efficiency, and deliver a modern service experience for Indiana citizens with CitizenKey.

Read the full story

BEA Featured Image BEA Featured Image

Federal Agency Digitally Transforms New Hire Onboarding Process

Discover how ServiceNow was used to build 3 unique onboarding workflows to address the needs of full-time employees, contractors, and intra-agency hires.

Read the full story

Judge gavel, lady justice and scales 2022-12 (1) Judge gavel, lady justice and scales 2022-12 (1)

Major Transit Agency Streamlines Legal Service Delivery

Discover how this transit agency streamlined legal operations in 12 weeks with a tailored Legal Service Delivery solution from ServiceNow and Thirdera. 

Read the full story

bridge at sunset 2021-10-1 bridge at sunset 2021-10-1

Aligning Projects to Business Value with ServiceNow SPM

See how Thirdera helped a public pension system align projects to business value and reduce time to approve new IT projects by 27% with ServiceNow SPM.

Read the full story

Data Center IT Specialist Operational Server Racks 2022-04 (1) Data Center IT Specialist Operational Server Racks 2022-04 (1)

Taking the Performance Management to the New Level with ServiceNow

See how Thirdera helped a government agency to leverage ServiceNow platform for creating a uniform, secure, and transparent performance appraisal process.

Read the full story

girl looking at virtual elements 2021-07-1-1 girl looking at virtual elements 2021-07-1-1

Data-Driven Innovation with ServiceNow Performance Analytics

See how Thirdera helped a government agency use ServiceNow's performance analytics to gain new levels of visibility and action in their IT operation.

Read the full story

Citizen Key banner - 2023 12 v3 nbg-2 Citizen Key banner - 2023 12 v3 nbg-2

Meet CitizenKey

CitizenKey is a ServiceNow-certified solution that addresses the unique challenges faced by public sector organisations. Focused on delivering a modern consumer-centric experience, CitizenKey accelerates the deployment of a secure, persona-based, and digital-first solution for federal and state agencies.

See CitizenKey in action

Ang - doctor holding vaccine shot 2021-10-2-1-1 Ang - doctor holding vaccine shot 2021-10-2-1-1

Healthcare & Life Science

Helping people is your top priority, but consumer-grade service demands, rapidly rising health care costs, and shrinking operating margins requires new levels of efficiency and customer service. 

The Thirdera Effect

  • Lower cost and minimise duplicate expense through automation and unified workflows
  • Empower users with intuitive self-service to free up internal resources
  • Leverage data for greater visibility, analytics, and reporting
Case Studies

Healthcare & Life Sciences Customer Success

Multichannel pipette tips reaction mixture plastic wells 2022-05 (1) Multichannel pipette tips reaction mixture plastic wells 2022-05 (1)

Process Automation Delivers $800k in Annual Savings for Pharma Giant

Discover how this pharmaceutical company enhanced the user experience and generated significant cost savings via process automation with ServiceNow.

Read the full story

www.thirdera.comhubfsgroup - diversity or business 2023-03 pink - blue-1 www.thirdera.comhubfsgroup - diversity or business 2023-03 pink - blue-1

Health Insurance Provider Automates Remediation Using ServiceNow's Security Incident Response

Discover how this client automated the remediation of security incidents and vulnerabilities using ServiceNow Security Incident Response (SIR).

Read the full story

neon glowing circles 2022-05 pink-3 neon glowing circles 2022-05 pink-3

Pharma Company Reduces Technical Debt with App Rationalisation

Discover how this pharmaceutical organisation used ServiceNow to regain control of its IT operations, in turn reducing technical debt by more than 40%.

Read the full story

Nurse in mask holding tube with liquid 2022-05-1 Nurse in mask holding tube with liquid 2022-05-1

Healthcare Organisation Goes Digital in Fight Against Covid

Learn how this healthcare organisation used the power of ServiceNow to enhance data security, traceability, and accuracy in time for Covid vaccine trials.

Read the full story

Healthcare 2023-01 (1) Healthcare 2023-01 (1)

Healthcare Enterprise Transforms Governance, Risk, and Compliance

Discover how this organisation leveraged ServiceNow Governance, Risk, and Compliance to boost its risk maturity via enhanced compliance, audit efficiency, and risk mitigation.

Read the full story

genetic research and biotech science test tube 2022-04-1 genetic research and biotech science test tube 2022-04-1

Big Pharma Sees Big IT Productivity Gains with ServiceNow and Thirdera

Discover how this organisation used ServiceNow ITSM to build standardised and scalable IT processes to support demands and meet forecasted business growth.

Read the full story

magnetic resonance imaging 2021-10 blue-2 magnetic resonance imaging 2021-10 blue-2

Improve Customer Service Metrics from Weeks to Days

With new SLA insights and manageability, this client has been able to achieve significant operational improvements, now averaging a resolution time of just three to five days

Read the full story

Ronald - Construction worker in uniform and hard hat 2022-08-1 Ronald - Construction worker in uniform and hard hat 2022-08-1

Manufacturing

Developing new levels of efficiency and visibility is critical for staying competitive, improving product life cycles, and meeting customer expectations. Bridging the gap between fractured processes, departments, and various vendors, requires more than strategy; it requires new solutions that can adapt to your business's changing needs.

The Thirdera Effect

  • Enable a constant flow of production through automated workflows that unify teams across the organization
  • Gain full visibility of software and hardware assets to manage inventory and business expenses
  • Manage demand and align projects to your business's core values and strategy
Case Study

Manufacturing Customer Success

www.thirdera.comhubfsEngineer working at night in the lab - 3D printer 2022-05-1 www.thirdera.comhubfsEngineer working at night in the lab - 3D printer 2022-05-1

Global Manufacturer Brings Efficiency to Customer Service Operations with ServiceNow

Discover how this global manufacturer improved customer satisfaction, increased agent efficiency, and enhanced case management visibility with ServiceNow CSM.

Read the full story

www.thirdera.comhubfsgroup - statistical analysis 2023-03 yellow pink www.thirdera.comhubfsgroup - statistical analysis 2023-03 yellow pink

Elevating Market Research and Product Development with ServiceNow SPM

Discover how this dairy nutritional company transformed its market research and product team functions with ServiceNow SPM. 

Read the full story

case study Industry alignment Image 2023-12 case study Industry alignment Image 2023-12

Seeds of Change: Transforming Portfolio Management with ServiceNow

Discover how this global agriculture company optimised Demand Management and improved resource planning with ServiceNow Strategic Portfolio Management.

Read the full story

neon handshake 2021-04 neon handshake 2021-04

Nonprofit

Non-profit organisations face unique challenges in maximising their impact while operating with limited resources. Balancing mission-driven goals with operational efficiency requires innovative solutions that can streamline processes, improve donor management, and enhance program delivery without straining budgets.

The Thirdera Effect

  • Optimise resource allocation with automated workflows that reduce administrative burden
  • Enhance donor engagement and retention through personalised communication and efficient fund management
  • Scale your impact by leveraging a flexible platform that grows with your organisation's needs
Case Study

Nonprofit Customer Success

Hands reaching out to help 2023-06 Hands reaching out to help 2023-06

UN Agencies Rely on Thirdera and ServiceNow to Support the Ukrainian Aid Response

Discover how UNHCR and UNICC turned to Thirdera and ServiceNow for a rapid digital transformation to support Ukranian refugees in a time of crisis.

Read the full story

hand to hand transaction payment credit card 2022-02 v2 hand to hand transaction payment credit card 2022-02 v2

Retail & Hospitality

Your customers love great service, and nothing beats a personal touch. Automation can't replace your team, but it can supercharge your ability to respond faster, deliver more efficiently, and innovate within your organisation to adapt to your customers' changing needs. This creates the opportunity to offer a more personalised experience for your customers, and give your employees the freedom to do their best work.

The Thirdera Effect

  • Design a customer experience that gives your users frictionless access to your products and services
  • Leverage AI to predict users needs and generate useful suggestions to for enhanced support
  • Simplify end-to-end order management into one powerful platform
Case Study

Retail & Hospitality Customer Success

music music

Global Music Company Hits the Right Note with Thirdera and ServiceNow

Discover how this global music company overhauled its legacy HR tools with ServiceNow HR Service Delivery to provide in-depth support across 50 countries.

Read the full story

road with traffic at night 2022-05 road with traffic at night 2022-05

End-to-end Accident Management with ServiceNow CSM

Explore how Thirdera helped Eclipx build an Accident Management System on ServiceNow to give their customers a single solution for managing the claim lifecycle

Read the full story

john holding laptop triangle 2021-11-1 john holding laptop triangle 2021-11-1

Service Providers

Your business is in high demand and faces heavy competition, as companies of all sizes are looking to digitally transform across a range of multi-cloud solutions. To meet increasing consumer demands, skill shortages, and operating expenses, you need a solution that enables you to get your team up to speed quickly and provides a connected support experience for your customers, employees, partners, and suppliers..

The Thirdera Effect

  • Automate client onboarding for a remarkable first impression 
  • Streamline order management to simplify the user experience and realise revenues faster
  • Power your client's digital transformation with the platform of platforms
Case Study

Service Providers Customer Success

Servers data center room with bright speed light 2022-05 (3) Servers data center room with bright speed light 2022-05 (3)

Global SAP on Cloud Leader, Lemongrass, Embarks on Multi-Continent ITSM Overhaul

With Thirdera's help, discover how Lemongrass implemented a modern ITSM platform - ServiceNow - to better serve its global customer base.

Read the full story

servers in room 2021-11 (1) servers in room 2021-11 (1)

Professional Services Company Accelerates Asset Management Maturity

Discover how this professional services company accelerated asset management maturity across multiple disciplines using Landmark: Asset Management. 

Read the full story

Couple - in office with computer - 2022-03 green pink-4 Couple - in office with computer - 2022-03 green pink-4

Israeli Service Provider Transforms Customer and Business Experience

Discover how this organisation used ServiceNow ITSM to build standardised and scalable IT processes to improve customer and business experience and meet forecasted business growth.

Read the full story

emily using ipad hexagon 2021-11-1 emily using ipad hexagon 2021-11-1

Telecom, Media, & Tech

As technology advances, consumers are demanding and expecting more in the way of customer service. Staying competitive means keeping your products ahead of the curve, but legacy systems may keep you from providing a frictionless experience for your customers.

The Thirdera Effect

  • Automate repetitive tasks to reduce cost, errors, and manual effort
  • Design your customer experience to exceed user expectations
  • Launch products and services faster and more reliably

Learn more

Case Study

Telecom, Media, & Tech Customer Success

Man working from home in an office with neon lights 2023-09 Man working from home in an office with neon lights 2023-09

Playtika Revolutionises Customer Support with ServiceNow

Discover how Playtika modernised the customer experience for millions of players and increased agent efficiency using ServiceNow CSM Pro and ITSM Pro. 

Read the full story

WMG case study WMG case study

Warner Music Group Supports Global Experience Across 56 Countries

Discover how Warner Music Group (WMG) successfully completed an internationalisation project across 56 countries to enhance its global user experience.

Read the full story

www.thirdera.comhubfsAllan-neon man working with his laptop (2) www.thirdera.comhubfsAllan-neon man working with his laptop (2)

Tech Leader Standardises Remediation While Maintaining Data Confidentiality

This client recognised an opportunity to enhance their security incident experience and remediation, as well as drive efficiency gains using ServiceNow Security Incident Response (SIR).

Read the full story

LIT Warehouse - ship image 06-2022 LIT Warehouse - ship image 06-2022

LIT Enables Limitless Growth with Automated Order Management Solution

Discover how Lera Investment Technologies (LIT) used the ServiceNow platform to streamline order management and optimise customer service, creating a comprehensive foundation upon which to build future growth.

Read the full story

monument at night meoteor shower 2021-06 (2) monument at night meoteor shower 2021-06 (2)

ngena Achieves Telecom Operational Excellence with Thirdera and ServiceNow

Discover how ngena optimised its service management and assurance processes in order to continue to deliver a superior customer experience.

Read the full story

girl looking at computer  2021-10 girl looking at computer  2021-10

Evolve HR Service Delivery and the Employee Experience

Discover how Thirdera helped an electronic gaming company use ServiceNow's HR Service Delivery solution to modernise case management and employee experience.

Read the full story

Let’s get started!

Get in touch