Exciting news! Thirdera is being acquired by Cognizant.

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Streamline order management with Thirdera & ServiceNow.

Available on the ServiceNow Store

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Boost productivity and efficiency

The toll of juggling siloed legacy systems, manual processes, and disjointed workflows is steep. Lagging response times, lost revenue, and user frustration are just a few of the debilitating consequences that can upend your order management objectives.

Meet Clarity

Clarity is Thirdera’s streamlined order management solution. Together with ServiceNow Customer Service Management, Clarity can help you harness the power of the entire platform, increase your customer satisfaction, and modernise the user experience. Ditch the ‘the way it has to be’ and embrace ‘the way it can be’ with a new generation of automation that helps you reduce operational inefficiencies and take control of the entire order management lifecycle.

Features of Clarity include:

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Reusable Processes

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Persona-Based Orders

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Zero Touch Automation

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Order Failure Support

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AI-Capable Fulfillment

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Real-Time Order Changes

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Multi-Channel Monitoring


See Clarity in action

LIT Wows Forbes Global 2000 Clients with Order Management Automation

Discover how our customer, Lera Investment Technologies (LIT), chose ServiceNow and Order Service Management to innovate its business model and create a nearly fully automated process.


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Enhanced visibility

Customers, vendors, and support admins have complete visibility from the moment an order is submitted to the time its fulfilled
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Improved efficiency

Disjointed processes become one as customised automation significantly reduces the need for manual intervention
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Increased revenue

The costs associated with identifying and rectifying order errors are eliminated thanks to precise workflows

Customer Success

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Improve Customer Satisfaction with More Transparent Order Fulfillment

Recognising that automating order management was critical to growth potential, Lera Investment Technologies (LIT) engaged Thirdera and ServiceNow in an effort to overhaul their procedures. These improvements have allowed LIT to streamline order management and optimise customer service, creating a comprehensive foundation upon which to build future growth.

Read the full story

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