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HR and Employee Experience
Remarkable employee experiences start with ServiceNow
Explore HR and Employee Experience
Power to the people
Employees are the heart of your business, and your HR team is the first line of support to make sure everyone can do their job safely and effectively. Now, you can connect and engage with employees on their level while empowering your HR team to break away from manual tasks and outdated processes within one platform. Thirdera helps you use ServiceNow to take a strategic approach to HR, empowering your team to do more while delivering a remarkable experience that exceeds expectations.
Empower employees with self-service
Elevate satisfaction by giving your employees the tools to access information instantly, track the status of their requests, and resolve issues independently. Free your HR teams from manual repetitive requests, and create new opportunities for strategic initiatives.
Our HR Service Delivery experts help you:
- Provide 24/7 access to benefits info, request tracking, and company policies
- Achieve continuous delivery through automated processes and self-service
- Automate case assignment for better accuracy and faster resolution
- Move beyond spreadsheets and emails for a comprehensive understanding of HR staffing needs
Everything your employees need in one place
Create a tailored experience to engage your employees whereever - and whenever - they need it most. Employee Center offers a one-stop experience that replaces disparate and over-customised portals with a one-stop experience that is easy to use, maintain, and support. Our team guides you through our user-first UX/UI approach that assures better adoption and employee satisfaction.
Align legal operations with business outcome
Drive your organisation to fully realise its Enterprise Service Management goals by leveraging Legal Service Delivery to automate standard processes for your legal operations team, while providing self-service capabilities to your employees with Employee Center.
Our experts help you:
- Implement Legal Request Management with ServiceNow’s pre-built offerings to quickly adopt best practices
- Ensure the legal teams are properly trained to use ServiceNow
- Grow into using Legal Matter Management to manage complicated legal requests and their milestones
- Provide insights to leadership to make data-driven decisions
Provide safe and efficient services to your workplace
Offer digitised workplace services to in-person, hybrid, and remote teams, and implement necessary safety measures for your organisation. Thirdera guides you in understanding which applications are right for your business and helps you develop a strategy that encourages employees to take precautions and feel safe while they work.
Safe Workplace
Workplace Service Delivery
Data-Driven Strategy
Sabrina Ethridge
Principal Consultant
John Lamberta
Practice Manager
Give your employees the tools to succeed
Supercharge productivity
Get HR automated
Excite your employees
Global Music Company Hits the Right Note with Thirdera and ServiceNow
As a leading global music company, this organisation needed to enable its local HR teams and employees to share information and knowledge more efficiently. When implementing a new Human Capital Management (HCM) solution across 50 countries, the company decided to leverage ServiceNow HR Service Delivery and Employee Center to improve the employee experience.
Major Transit Agency Streamlines Legal Service Delivery
As a large metropolitan transit agency serving over 36 million riders annually, this organisation has an extensive legal department, but with many lawyers responding to legal requests via email, the organisation’s legal processes lacked consistency and efficiency. To streamline its legal operations, the organisation implemented ServiceNow Legal Service Delivery (LSD), partnering with Thirdera, to make the implementation a success.
Federal Agency Digitally Transforms New Hire Onboarding Process
A federal government agency responsible for collecting and analyzing U.S. economic data needed to overhaul its outdated and inefficient new hire onboarding process. The ideal version needed to be digitally modernized to improve internal communications, break down departmental silos, and enhance the employee experience. By enlisting Thirdera to tailor ServiceNow’s Enterprise Lifecycle Events, the agency maximized its use of ServiceNow in a way that addressed the unique needs and expectations of new hires, hiring managers, and HR staff alike.
Explore HR Insights
Blog
ServiceNow Unified Taxonomy: What It Is, Why You Need
While the concept of employee self-service is nothing new, the rise of remote work has placed a growing spotlight on the importance of adoptin...
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Employee Workflow
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Employee Workflow
ServiceNow Demo: Explore HRSD Agent Workspace
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Blog
Turning the Great Resignation Into a Great Opportunity
Within the last 24 months, the way we work has radically changed — arguably even more than the last 24 years combined. Pandemic pressures, rec...
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Employee Workflow
ServiceNow Guide: 6 Steps to HR Adoption
Is your team struggling to improve HR adoption and automate employee workflows? Still using manual legacy systems, emails, and spreadsheets to...
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What 250 CIOs are doing to combat The Great Resignation
The pandemic has forced us all to reconsider our priorities. We’re no longer shackled to an office. We realize life can be fragile. We expect ...
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Employee Workflow
ServiceNow HR Demo: Employee Center Walkthrough
Help your employees to stay engaged, productive, and informed ServiceNow Employee Service Center provides a single, unified portal for employe...
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Employee Workflow
ServiceNow HR Demo: Explore NOW Mobile
Stress-free employee engagement with Now Mobile ServiceNow's mobile application allows your employees to engage with HR services intuitively a...
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Blog
Why chatbots fail... and how to guarantee yours won't
The bane of my existence is trying to speak robot when rebooking a flight. Completing simple, routine tasks shouldn’t be difficult. We’ve been...
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Case Study
Evolve HR Service Delivery and the Employee Experience
Serving roughly 10,000 employees in 50 countries, the HR team for this global electronic gaming and multimedia company needed a more efficient...
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Blog
There’s No Place Like Rome: ServiceNow’s Latest and
The ServiceNow platform grows more intelligent and robust with every new version, making it one of the most dynamic business solutions availab...
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Webinar
Top 5 tips for deploying IT and HR virtual agents
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Blog
5 Ways ServiceNow Makes HR Easier
Managing HR is no small task. Your day-to-day responsibilities have an enormous effect on the overall success of your organization – training ...
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Webinar
The Future of Work is AI-driven Automation
By 2023, 70% of Fortune 100 CIOs say they plan to offer a virtual agent for employee service (according to Gartner's research). That leaves us...
Read moreLet’s get started!
