Exciting news! Thirdera is being acquired by Cognizant.

Contact Us
jake holding laptop 2021-09 jake holding laptop 2021-09

HR and Employee Experience

Remarkable employee experiences start with ServiceNow 

jessica with headphones dancing 2021-06 jessica with headphones dancing 2021-06

Power to the people

Employees are the heart of your business, and your HR team is the first line of support to make sure everyone can do their job safely and effectively. Now, you can connect and engage with employees on their level while empowering your HR team to break away from manual tasks and outdated processes within one platform. Thirdera helps you use ServiceNow to take a strategic approach to HR, empowering your team to do more while delivering a remarkable experience that exceeds expectations.


Our Services

Thirdera offers a wide range of services designed to assist you in developing and optimising your ServiceNow platform.

Implementation Services

  • HR Service Delivery
  • Employee Center Pro
  • Legal Service Delivery
  • Legacy HR Migration
  • Workplace Service Delivery


Advisory Services

  • HR Service Taxonomy 
  • Technical Assessments
  • Roadmapping
amanda neon outline with bun 2022-01 amanda neon outline with bun 2022-01

Empower employees with self-service

Elevate satisfaction by giving your employees the tools to access information instantly, track the status of their requests, and resolve issues independently. Free your HR teams from manual repetitive requests, and create new opportunities for strategic initiatives.

Our HR Service Delivery experts help you:

  • Provide 24/7 access to benefits info, request tracking, and company policies
  • Achieve continuous delivery through automated processes and self-service
  • Automate case assignment for better accuracy and faster resolution
  • Move beyond spreadsheets and emails for a comprehensive understanding of HR staffing needs
Ehtisham - neon man sitting in front of laptop 2021-10 Ehtisham - neon man sitting in front of laptop 2021-10
Employee Center

Everything your employees need in one place

Create a tailored experience to engage your employees whereever - and whenever - they need it most. Employee Center offers a one-stop experience that replaces disparate and over-customised portals with a one-stop experience that is easy to use, maintain, and support. Our team guides you through our user-first UX/UI approach that assures better adoption and employee satisfaction.

father holding son heart 2021-06 father holding son heart 2021-06

Align legal operations with business outcome

Drive your organisation to fully realise its Enterprise Service Management goals by leveraging Legal Service Delivery to automate standard processes for your legal operations team, while providing self-service capabilities to your employees with Employee Center.

Our experts help you:

  • Implement Legal Request Management with ServiceNow’s pre-built offerings to quickly adopt best practices 
  • Ensure the legal teams are properly trained to use ServiceNow
  • Grow into using Legal Matter Management to manage complicated legal requests and their milestones
  • Provide insights to leadership to make data-driven decisions

Provide safe and efficient services to your workplace

Offer digitised workplace services to in-person, hybrid, and remote teams, and implement necessary safety measures for your organisation. Thirdera guides you in understanding which applications are right for your business and helps you develop a strategy that encourages employees to take precautions and feel safe while they work.

certified stamp icon thirdera

Safe Workplace

Access a variety of applications to track and manage employee health and safety
team connected resources icon thirdera pink

Workplace Service Delivery

Provide employees with self-service tools for reserving a workspace, managing visitors, and other related services
connected circles pink thirdera icon-1

Data-Driven Strategy

Leverage space utilisation, space mapping, and cost management to better manage space requirements for the business
Employee Spotlight

Meet the expert

Sabrina Ethridge
Principal Consultant

Sabrina has been working with ServiceNow since 2009 and has focused on the Employee Workflows area of SN since 2018.  In a unique role at Thirdera, she spends 50% of her time working with customers to define their goals for HR, Legal, and Workplace Service Delivery during pre-sales conversations and the other half as part of the delivery teams to ensure successful project implementations.


John Lamberta
Practice Manager

John is a ServiceNow professional with ten years of experience on the platform, focusing on HR, IT and process improvement. He is capable of quickly understanding business problems and delivering creative solutions using both process and technology. John has a strong reputation for thought leadership, problem-solving and innovation, with a proven ability to bridge communications between the business and technical resources.

Give your employees the tools to succeed

bar graph trending up icon thirdera pink

Supercharge productivity

Resolve issues before they reach the service desk, and put everything your employees need right at their fingertips.
gear settings icon thirdera pink

Get HR automated

Take the repetition out of HR with automated workflows, data-driven processes, and improved metric visibility.
thumbs up rating icon thirdera

Excite your employees

Deliver an employee experience that was designed with your employees in mind using modern portals and an intuitive UI.

Customer success

UMG Featured Image UMG Featured Image

Global Music Company Hits the Right Note with Thirdera and ServiceNow

As a leading global music company, this organisation needed to enable its local HR teams and employees to share information and knowledge more efficiently. When implementing a new Human Capital Management (HCM) solution across 50 countries, the company decided to leverage ServiceNow HR Service Delivery and Employee Center to improve the employee experience.

Read the full story

DART Featured Image DART Featured Image

Major Transit Agency Streamlines Legal Service Delivery

As a large metropolitan transit agency serving over 36 million riders annually, this organisation has an extensive legal department, but with many lawyers responding to legal requests via email, the organisation’s legal processes lacked consistency and efficiency. To streamline its legal operations, the organisation implemented ServiceNow Legal Service Delivery (LSD), partnering with Thirdera, to make the implementation a success. 

Read the full story

BEA Featured Image BEA Featured Image

Federal Agency Digitally Transforms New Hire Onboarding Process

A federal government agency responsible for collecting and analyzing U.S. economic data needed to overhaul its outdated and inefficient new hire onboarding process. The ideal version needed to be digitally modernized to improve internal communications, break down departmental silos, and enhance the employee experience. By enlisting Thirdera to tailor ServiceNow’s Enterprise Lifecycle Events, the agency maximized its use of ServiceNow in a way that addressed the unique needs and expectations of new hires, hiring managers, and HR staff alike.

Read the full story

Explore HR Insights

Let’s get started!

Get in touch