HR and Employee Experience
Remarkable employee experiences start with ServiceNow
Power to the people
Employees are the heart of your business, and your HR team is the first line of support to make sure everyone can do their job safely and effectively. Now, you can connect and engage with employees on their level while empowering your HR team to break away from manual tasks and outdated processes within one platform. Thirdera helps you use ServiceNow to take a strategic approach to HR, empowering your team to do more while delivering a remarkable experience that exceeds expectations.
Thirdera offers a wide range of services designed to assist you in developing and optimising your ServiceNow platform.
Empower employees with self-service
Elevate satisfaction by giving your employees the tools to access information instantly, track the status of their requests, and resolve issues independently. Free your HR teams from manual repetitive requests, and create new opportunities for strategic initiatives.
Our HR Service Delivery experts help you:
- Provide 24/7 access to benefits info, request tracking, and company policies
- Achieve continuous delivery through automated processes and self-service
- Automate case assignment for better accuracy and faster resolution
- Move beyond spreadsheets and emails for a comprehensive understanding of HR staffing needs
Everything your employees need in one place
Create a tailored experience to engage your employees whereever - and whenever - they need it most. Employee Center offers a one-stop experience that replaces disparate and over-customised portals with a one-stop experience that is easy to use, maintain, and support. Our team guides you through our user-first UX/UI approach that assures better adoption and employee satisfaction.
Align legal operations with business outcome
Drive your organisation to fully realise its Enterprise Service Management goals by leveraging Legal Service Delivery to automate standard processes for your legal operations team, while providing self-service capabilities to your employees with Employee Center.
Our experts help you:
- Implement Legal Request Management with ServiceNow’s pre-built offerings to quickly adopt best practices
- Ensure the legal teams are properly trained to use ServiceNow
- Grow into using Legal Matter Management to manage complicated legal requests and their milestones
- Provide insights to leadership to make data-driven decisions
Provide safe and efficient services to your workplace
Offer digitised workplace services to in-person, hybrid, and remote teams, and implement necessary safety measures for your organisation. Thirdera guides you in understanding which applications are right for your business and helps you develop a strategy that encourages employees to take precautions and feel safe while they work.
Workplace Service Delivery
Meet the expert
Give your employees the tools to succeed
Get HR automated
Excite your employees
Global Music Company Hits the Right Note with Thirdera and ServiceNow
As a leading global music company, this organisation needed to enable its local HR teams and employees to share information and knowledge more efficiently. When implementing a new Human Capital Management (HCM) solution across 50 countries, the company decided to leverage ServiceNow HR Service Delivery and Employee Center to improve the employee experience.
Major Transit Agency Streamlines Legal Service Delivery
As a large metropolitan transit agency serving over 36 million riders annually, this organisation has an extensive legal department, but with many lawyers responding to legal requests via email, the organisation’s legal processes lacked consistency and efficiency. To streamline its legal operations, the organisation implemented ServiceNow Legal Service Delivery (LSD), partnering with Thirdera, to make the implementation a success.
Federal Agency Digitally Transforms New Hire Onboarding Process
A federal government agency responsible for collecting and analyzing U.S. economic data needed to overhaul its outdated and inefficient new hire onboarding process. The ideal version needed to be digitally modernized to improve internal communications, break down departmental silos, and enhance the employee experience. By enlisting Thirdera to tailor ServiceNow’s Enterprise Lifecycle Events, the agency maximized its use of ServiceNow in a way that addressed the unique needs and expectations of new hires, hiring managers, and HR staff alike.