What We Do
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What We Do

Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
What We Do

Advise
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Solutions

Assessment & Roadmap
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Assessment & Roadmap

Develop a long-term, transformational strategy for growing your business around ServiceNow together with the most experienced leaders in the ecosystem.

Design Services
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Design Services

Adopt tailored experiences that harness organisational capabilities.

Organisational Change Management
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Organisational Change Management

Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organisational change management strategy.

Training
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Training

Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organisation.

Implement
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Implement

ITx
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ITx

Improve IT service KPIs across your organisation via automated processes which align with your overall business objectives.

HR & Employee Service
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HR & Employee Service

Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.

Security
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Security

Find threats and take action with more speed, intelligence, and consistency.

Risk & Continuity
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Risk & Continuity

Confront risks with confidence and resilience.

Customer Service Management
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Customer Service Management

Create a modern and intelligent customer experience.

Experience Management
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Experience Management

Explore tailored experiences that harness organisational capabilities.

ServiceNow Store
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ServiceNow Store

Explore Thirdera’s applications in the ServiceNow Store.

Certified Offerings
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Attentive

CitizenKey

Clarity

DevOps Connect

Integrity

Unity

Optimise
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Optimise

Managed Services
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Managed Services

Get the right people in to support and enhance your ServiceNow platform, and realise digital transformation.

Experience-led Design
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Experience-led Design

Explore tailored experiences that harness organisational capabilities.

Custom Apps
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Custom Apps

Build custom applications in ServiceNow that are durable, intuitive, and designed to solve your business needs at scale.

Blueprints
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Audit Management

Business Continuity Management

Certificate Management

Configuration Compliance

Cybersecurity Hardening

Employee Center Migration

IRM Foundation

Policy & Compliance

Privacy Management

Risk Management

Security Incident Response

Third-Party Risk Management

Vulnerability Response

AI and Future of Work
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AI and Future of Work

Capture the strategic advantage of AI to maximize platform value.
What We Do

Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
Who We Are
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
About Us

Leadership Team
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Careers
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Partner Network
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera Digital
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera Store
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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Thirdera University
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Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

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3VP Rewards
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Solutions
Who We Are

We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

NEWS Thirdera recognised as the 2023 ServiceNow Americas IT Workflow Partner of the Year Read more
Industries
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Industries

Find the right level of expertise to meet your specific ServiceNow needs.
Industries

Financial Services
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Financial Services

Create seamless experiences for customers and agents with compliance.

CASE STUDY
Eclipx modernises Accident Management with ServiceNow CSM
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Telecom, Media & Tech
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Telecom, Media & Tech

Scale and support operations with end-to-end digital workflows.

CASE STUDY
ngena Achieves Telecom operational Excellence with Thirdera and ServiceNow
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Health Care & Life Science
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Health Care & Life Science

Deliver better outcomes now and into the future with health IT.

CASE STUDY
Improve customer service metrics from weeks to days.
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Manufacturing
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Manufacturing

Set a new standard for manufacturing with truly connected operations.

CASE STUDY
Transforming employee experience at a global level
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Government
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Government

Enable better decision-making to deliver optimised government services.

CASE STUDY
Data-Driven Innovation with ServiceNow Performance Analytics
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Education
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Education

Modernise learning to create amazing experiences for all.

CASE STUDY
Simplifying Higher Education Credit Management with ServiceNow CSM
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Energy & Utilities
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Energy & Utilities

Automate critical operations to provide highly available, reliable services.

CASE STUDY
Saving time and energy by automating risk and compliance.
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Retail & Hospitality
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Retail & Hospitality

Digitise and automate workflows to enhance the customer experience, online and in-store.

CASE STUDY
Modernizing global HR Service Delivery.
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Transportation & Logistics
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Transportation & Logistics

Streamline complex operations for lower costs and improved customer experiences.

CASE STUDY
Value-driven project management
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Business & Consumer Services
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Business & Consumer Services

Develop innovative solutions with a modern service provider platform.

CASE STUDY
Creating new levels of efficiency in Order Management.
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Industries

Find the right level of expertise to meet your specific ServiceNow needs.

CASE STUDY ngena Achieves Telecom operational Excellence with Thirdera and ServiceNow Read more
Resources
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Resources

Insights
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Webinars
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Events
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Case Studies
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more

Guides
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS Thirdera is being acquired by Cognizant. Read more
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS
Thirdera is being acquired by Cognizant.
Read more

Contact Us

Customer Workflow

Elevate the Service Experience for Constituents with CitizenKey

Michael Henderson March 1, 2024

With a heavy focus on hyper-personalization, CitizenKey fast tracks service modernization for the public sector while delivering world-class constituent and agent experiences. Discover how this ServiceNow Approved Partner Offering combines an array of innovative features to deliver an omni-channel, persona-based portal that drives constituent satisfaction, self-service adoption rates, and agency productivity.

INDOT Modernizes Its Constituent Service Model with CitizenKey

By utilizing Thirdera’s CitizenKey offering, Indiana Department of Transportation (INDOT) has unlocked a modernized service delivery experience for its citizens. Typical requests and concerns (such as reporting potholes, requesting road repairs, or gathering construction information) are now easily mitigated with a self-service model designed for future growth and sustainability.

WRITTEN BY

Michael Henderson

Michael has been a content marketing professional in the ServiceNow space for over 10 years. His focus is developing engaging content that empowers clients to make informed decisions throughout their service management journey.

Security & Risk

Prioritising Vulnerable Items for Improved...

In an era where data breaches are not a matter of "if" but "when," organisations face a pressing need to fortify their security postures. Recent statistics from the Ponemon...

Top 9 in 90 Seconds: ServiceNow Washington, D.C....

The ServiceNow Washington, D.C. release became generally available on March 20, 2024, packed with new capabilities to power your business. With so many enhancements across the...

Culture

Inspire Inclusion: Embracing Diversity to Empower...

The IT ecosystem is an ever-evolving and dynamic environment, and with this constant change, the need arises to create inclusive workspaces that adapt to the needs of an...

Security & Risk

Mastering ServiceNow Watch Topics and Remediation...

ServiceNow's Vulnerability Response (VR) offers a comprehensive solution for identifying, prioritising, and remediating vulnerabilities efficiently. Among its powerful features...