Global Manufacturer Brings Efficiency to Customer...
Recognising that their email-based processes for handling customer case management were an operational disadvantage, this global medical device manufacturer invested in ServiceNow...
Read MoreThirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
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Read moreDigitise and automate workflows to enhance the customer experience, online and in-store.
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Read moreStay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
As a global leader in delivering digital experiences, this client recognised an opportunity to enhance their own security incident experience and drive efficiency gains using ServiceNow Security Incident Response (SIR).
>40% estimated reduction in manual tasks |
6 assignment workflows created |
3 playbooks automated
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Client size: 100,000+ | Client industry: Technology | Client location: Global |
Lack of security due to overly customised ITSM Incident application being used for security incident purposes. |
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Manual entering of alerts from multiple sources led to labor intensive swivel chair process. |
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PDF-based playbooks lacked standardisation, causing transparency challenges and inefficiencies with incident record updates. |
Thirdera, a Cognizant company proposed a four-phased approach to improve user-reported phishing and security incident prioritisation via platform integrations with QRadar and SentinelOne.
ServiceNow Security Incident Response |
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Security Tool Integrations QRadar and SentinelOne were integrated for automated creation, prioritisation, categorisation, and assignment across six assignment groups of new security incidents. |
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Playbook Automation Created three automated playbooks using ServiceNow Process Automation Designer and Security Incident Workspace to centralise management and adherence to playbooks. |
Improved cost optimisation |
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Increased employee efficiency |
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Better compliance and reporting |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximise the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimisation, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.
Recognising that their email-based processes for handling customer case management were an operational disadvantage, this global medical device manufacturer invested in ServiceNow...
Read MoreAs a leading provider of assurance, tax, financial advisory, and consulting services, this client recognized the need to streamline their service delivery and reduce reliance on...
Read MoreOffering health insurance and related services to more than 2 million customers, this client wanted to establish a single source of truth to centralise and automate the...
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