Prioritising Vulnerable Items for Improved...
In an era where data breaches are not a matter of "if" but "when," organisations face a pressing need to fortify their security postures. Recent statistics from the Ponemon...
Read MoreExciting news! Thirdera is being acquired by Cognizant.
Thirdera generates transformation, digitisation, and automation for our customers at the speed of NOW.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organisations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
Digitise and automate workflows to enhance the customer experience, online and in-store.
Streamline complex operations for lower costs and improved customer experiences.
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Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
In an age where the digital revolution is reshaping everything from retail to transportation, the public sector has been called upon to keep up with the times. With the increasing need for digitisation and improvement in customer experience in the public sector - a whopping 70% of public agencies worldwide, according to a report by McKinsey - it's clear that transformation is not only imminent but also essential. Enter CitizenKey, a remarkable new offering from the world's largest ServiceNow pure-play partner, Thirdera.
CitizenKey promises to revolutionise the public sector experience for everyone from small councils to large governments. This ServiceNow-certified product carries with it the power to digitally transform and streamline the constituent experience. How, you might ask? By combining an array of innovative features that form the backbone of this modern offering.
At the forefront of CitizenKey's unique offering is the Modern Portal - a design crafted by Thirdera’s internal Digital Team, brimming with intuitive navigation, powerful features, and an aesthetically pleasing interface. This Modern Portal serves as the platform where constituents meet digital services, creating a seamless blend of engagement that elevates the entire user experience.
With the advent of CitizenKey, public agencies can now ensure constant contact with constituents through multi-channel engagement. Whether it's via the Modern Portal, Digital Voice, or SMS support, CitizenKey provides multiple avenues for effective communication and interaction. This incredible feature is possible thanks to a fruitful technology partnership with 3CLogic, a leading provider of cloud contact center solutions.
CitizenKey also champions the cause of personalised experiences with its persona-based access and services. This enables tailored experiences for each user, improving the ease of access to public services. And with a robust public sector data and security model, user data safety is ensured at all times.
The CitizenKey offering further impresses with its capacity for large attachment ingestion. Moreover, its multi-step catalog forms simplify complex processes, enabling users to experience smooth, frictionless interactions with their local councils or governments.
As the largest ServiceNow pure play partner in the world, Thirdera has brought to the table an offering that echoes its immense scale and experience. CitizenKey is not just another digital solution; it's a robust, comprehensive platform that empowers public agencies - like the Indiana Department of Transportation - to navigate the digital landscape with confidence and ease.
In conclusion, Thirdera's CitizenKey is a testament to the power of intelligent, thoughtful design, and technical brilliance. It is a crucial tool that will enable public agencies worldwide to catch up with the digital revolution, improving their services, and providing a more engaging and efficient experience to their constituents. With CitizenKey, the future of public sector interaction is here, and it's more powerful than ever.
In an era where data breaches are not a matter of "if" but "when," organisations face a pressing need to fortify their security postures. Recent statistics from the Ponemon...
Read MoreThe ServiceNow Washington, D.C. release became generally available on March 20, 2024, packed with new capabilities to power your business. With so many enhancements across the...
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