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ServiceNow Demo: How to Impersonate a User

Before putting an application into production, it’s best practice to test user permissions to ensure application access and experience are correct. ServiceNow enables this with an impersonation feature. In short, System Administrators can easily impersonate other authenticated users and roles as part of the application development process. With full access to user-specific apps, modules, and data, System Administrators can perform a full quality control exercise before pushing applications into production.

Watch this short demo to see how it’s done.


Watch the demo 


Video Snapshots

0:14 - Benefits of user impersonation 

0:45 - Roles required to impersonate

0:58 - How to activate impersonation feature

1:45 - How to deactivate impersonation feature 


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Connect with Thirdera University to learn how to maintain and configure your ServiceNow platform in-house. As the #1 ServiceNow Authorized Training Partner, we provide a globally accessible approach to education and training that’s calibrated based on the way you do business. Click below to take the next steps in platform growth and maturity. 

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Anna Alferova

Anna is the Digital Marketing Director at Thirdera. She is a marketing professional with experience in leading B2B multi-channel marketing campaigns and with an eye for strategy in digital and content marketing, passionate about innovative data-driven ways to deliver digital transformation.
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