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ServiceNow Outlook: 8 Trends Defining 2024

As we turn the page on 2023, ServiceNow customers are analysing key learnings to sharpen their approach in 2024. Major platform investments necessitate clarity on shifting user expectations and market winds that will shape best practices.

That’s why Thirdera surveyed nearly 100 ServiceNow customers globally to uncover eight pivotal trends on platform perceptions, workflows, and transformation catalysts expected to enable better decision-making in 2024 and beyond.


Start 2024 strong with the ServiceNow Trends Report 

Spanning industries from healthcare to manufacturing, respondents provided invaluable perspectives on pressing challenges like change resistance and skills gaps. The findings also reveal surging ROI expectations for AI alongside a steadfast commitment to bolstering security and resilience.

As environments grow more complex, having an evidence-based view of sustained market forces becomes critical for planning. This report, with added insights from Thirdera executive and practice leaders, will help guide your 2024 ServiceNow strategy and ensure subsequent value is attained.

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Michael Henderson

Michael has been a content marketing professional in the ServiceNow space for over 10 years. His focus is developing engaging content that empowers clients to make informed decisions throughout their service management journey.
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