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ServiceNow Demo: Telecommunications Service Management (TSM) Showcase

Empowering partners with Telecom Order Management

When ngena implemented ServiceNow's Telecommunications Service Management (TSM) and Order Management for Telecommunications (OMT) solutions, they required additional functionality to enable their partner resellers to place, track, and modify orders that would be delivered to their end-users. This required a branded portal with a modern design that is both intuitive and allowed their partners to manage their orders throughout the lifecycle of the sale.

In this demonstration, we show how Thirdera helped ngena fulfil that goal with ServiceNow while staying true to its original mission of accessibility and ease of use. 

 

Watch the demo 

 

Video Snapshots

0:00 - Unique requirements overview
2:00 - Reseller Project Dashboard
3:03 - Network Designer
6:07 - Cases Dashboard
7:00 - Network Dashboard
9:00 - Organization Dashboard

 

Talk to the Telecom Experts

Connect with Thirdera's TSM specialists to learn how ServiceNow can simplify service delivery for your organisation. Click below to take the next steps in developing your strategy for delivering remarkable customer service through automation, self-service, and improved agent productivity.


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WRITTEN BY

Chris Pearson

Chris is a ServiceNow Certified Master Architect and has led numerous ServiceNow platform implementations for domestic and global companies of all sizes. He has over 15 years of experience in IT service delivery, leading teams in custom application development, and has more recently been involved in building foundational templates for ServiceNow’s App Engine solution.