Why Federal and State Agencies Need to Improve...
Governments, ranging from small municipalities to sprawling federal organizations, are dealing with existing technical environments that are outdated and rely on manual and...
Read MoreThirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
Digitize and automate workflows to enhance the customer experience, online and in-store.
Streamline complex operations for lower costs and improved customer experiences.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
When ngena implemented ServiceNow's Telecommunications Service Management (TSM) and Order Management for Telecommunications (OMT) solutions, they required additional functionality to enable their partner resellers to place, track, and modify orders that would be delivered to their end-users. This required a branded portal with a modern design that is both intuitive and allowed their partners to manage their orders throughout the lifecycle of the sale.
In this demonstration, we show how Thirdera helped ngena fulfill that goal with ServiceNow while staying true to its original mission of accessibility and ease of use.
0:00 - Unique requirements overview
2:00 - Reseller Project Dashboard
3:03 - Network Designer
6:07 - Cases Dashboard
7:00 - Network Dashboard
9:00 - Organization Dashboard
Connect with Thirdera's TSM specialists to learn how ServiceNow can simplify service delivery for your organization. Click below to take the next steps in developing your strategy for delivering remarkable customer service through automation, self-service, and improved agent productivity.
Governments, ranging from small municipalities to sprawling federal organizations, are dealing with existing technical environments that are outdated and rely on manual and...
Read MoreThe world of order management can be complex, to say the least. In this Innovation Today podcast, Vicki Harris, Director, Business Development at Thirdera discusses the ins and...
Read MoreThe world of telecommunications is undergoing a massive information revolution—and Thirdera is right there for every step of it.
Read MoreThe Elite-level ServiceNow partner has created a powerful front-end to the ServiceNow order management system, streamlining the intake and validation of orders and accelerating...
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