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Implementation Guide: How to Transform Telecommunications with ServiceNow

Gartner's Top Strategic Trends for CSP CIOs in 2025 identifies three critical imperatives reshaping telecommunications: data and AI literacy, zero-touch automation, and advanced platform capabilities. With legacy systems delivering diminishing returns, telecom providers must fundamentally reimagine their approach to service and network assurance.

In this guide, we outline a structured pathway for telecommunications leaders to transition from siloed network environments to fully digital operations. By addressing the challenges of cost optimization, revenue growth, and outdated assurance solutions, our five-phase implementation roadmap provides a comprehensive framework for sustainable transformation.

Discover how leading telecommunications providers are leveraging ServiceNow capabilities to drive tangible business outcomes - from OPEX reduction to enhanced customer experiences - while positioning themselves for continued success amid constant industry evolution.

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WRITTEN BY

Chris Pearson

Chris is a ServiceNow Certified Master Architect and has led numerous ServiceNow platform implementations for domestic and global companies of all sizes. He has over 14 years of experience delivering ServiceNow solutions, leading teams in custom application development, Sales and Order Management deployments, and currently sits on multiple ServiceNow Product Advisory Councils.
[guide, telecommunications, servicenow-workflow-data-fabric] [Guide, Telecommunications, ServiceNow Workflow Data Fabric]