Overview

Watch this collaborative workshop hosted by Thirdera Digital (3D) team to understand the importance of talking and listening to your users when creating digital experiences and building trust with them through showing empathy and asking questions to improve the overall experience. 

In this session we will:

• Introduce you to three different users from a University
• Invite you to come along this journey with us where we have the users act the roles that we created based on the real use cases
• Walk you through the process of interviewing users and listening to their honest feedback
• Demonstrate how we take the information from users and set up an empathy map to provide customers with feedback on how the portal experience is received by the team.