Thirdera Blueprint
HR Service Delivery
Optimise your HR organization with a guided, iterative implementation that accelerates business maturity.
Stage 1 - Foundation
Initiate & Plan
Execute
Deliver
Go-Live & Beyond
Initiate & Plan
3 WEEKSDemo HRSD, collect requirements and deliver stories for acceptance.
Execute
4 WEEKSConfigure HRSD per best practice and customer requirements; continually demonstrate progress and collect new requirements.
Deliver
3 WEEKSProvide functional and technical knowledge transfer and support customer acceptance testers.
Go-Live & Beyond
2 WEEKSPromote code to production and provide post go-live support.
Stage 2 - Crawl
Initiate & Plan
Execute
Deliver
Go-Live & Beyond
Initiate & Plan
3 WEEKSDemo HRSD, collect requirements and deliver stories for acceptance.
Execute
4 WEEKSConfigure HRSD per best practice and customer requirements; continually demonstrate progress and collect new requirements.
Deliver
3 WEEKSProvide functional and technical knowledge transfer and support customer acceptance testers.
Go-Live & Beyond
2 WEEKSPromote code to production and provide post go-live support.
Thirdera Staffing
Engagement Manager
Responsible for providing leadership and direction to achieve growth and transformation.
Technical Lead
Ensures the smooth functioning of technical operations, monitors and evaluates staff progress, and ensures overall client satisfaction.
Supporting Team as appropriate
Skilled resources will be assigned as needed to ensure the implementation meets your project objectives in the 14-week delivery timeframe.
Project Scope
Each stage of Thirdera's HR Service Delivery Blueprint includes a robust list of deliverables to set your HRSD program on course for long-term success. Guided by proven best practices, our team of advisory and technical experts configure and implement a solution best fit for your unique needs and that fosters ongoing maturation.
Stage 1 deliverables:
Focused on supporting HR agents with simple services for basic inquiries, agent-facing knowledge, dedicated HR agent workspace, and standard dashboards.
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Stand up base functionality for HR
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Email intake (up to 1 per COE (6))
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Base Case Management processes
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Knowledge - agents (setup and training on create/import/manage)
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HR Services - HR for HR, or Basic inquiries
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Core HR Setup
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Notifications
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Agent Workspace
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Integration - HCM (one-way)
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HR Security
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Baseline dashboards and SLAs
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SLA per COE (resolution SLA definition)
Stage 2 deliverables:
Focused on supporting employees with the most common requests and inquiries, employee-facing knowledge, and a consistent, branded experience.
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Enable employee self-service
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Add HR to Employee Centre (pro)
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Taxonomy
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Page routes/setup
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Knowledge - employees
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HR Services (top 5-10 employee facing w/ record producer)
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Notifications - employee-facing
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Survey (one ESAT survey)
Outcomes
Elevated Operational Efficiency
Foundation for Growth
Consolidated View
Dedicated Workspaces
Data-Driven Analytics
HCM Integration
Let's get started
Connect with our HR & Employee Experience experts for a detailed look at what an assessment would look like at your organisation and how to improve your cyber resilience.