Take control of Organisational Change Management (OCM)
Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organisational change management strategy.
ServiceNow go-live is just the beginning
Implementation is the first step in your ServiceNow journey; not the destination. That’s why we provide the right organisational change management strategy to prepare your organisation for transformation. You get all the tools, training, and process management necessary to achieve high levels of user adoption and satisfaction.
Once the ServiceNow implementation is complete, your stakeholders will already be invested in the platform. They’ll know how to use it effectively and have all the necessary resources at their disposal. This not only secures your investment – it creates new opportunities for expanding your business around ServiceNow.
Training success stories.
We mobilise your team for transformation
We apply change management methodologies throughout the project lifecycle, helping you establish best practices as early as project initiation. Our step-by-step guidance establishes a clear communication strategy to set expectations for anticipated outcomes. Here’s how we reach successful change:
Unify project leaders, stakeholders, and users with a defined communication strategy and objectives.
- Establish communication plan
- Assess user readiness
- Prepare for communications activities
Create communication materials, templates, and milestones to achieve your intended purpose.
- Identify communication theme
- Plan internal marketing messages
- Develop email campaign
Prepare your team for go-live through formal and informal training events.
- Lunch & learns
- Process user & end-user training
- Knowledge transfer
Deliver critical communication materials to fully inform users about expected outcomes.
- All-hands meeting with the executive sponsor(s)
- Specialised email & ad campaign
Establish continuous improvement measures to maintain momentum and gather feedback.
- Ongoing training
- KPI measurement surveys
- Document success stories
Meet your ServiceNow expert
Thirdera OCM Expert
“OCM is a critical success factor for any software implementation. Projects that follow OCM best practices will have a much more successful enterprise-wide implementation and greater adoption.”
Organisational Change Management Solutions
- Targeted communication plan
- ServiceNow and role-based training plans
- Organisational resource and skill gap analysis
- Sample communication emails and templates
- Service homepage development
- Knowledge transfer articles
- Process optimisation recommendations
- Custom functionality and training demonstrations
- OCM and process best practice workshops