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Telecommunications & Order Management

Welcome to a new era of communications services and order management.

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Telecommunication Services

Engage your customers

Telecom and technology providers have to navigate a complex order process for their customers, and are ready for a more modern solution. Eliminate manual tasks, automate common requests, and remove fractured processes to improve service operation, agent productivity, and customer satisfaction. Utilise Thirdera's phased approach to develop effective methods for user engagement, enable new levels of efficiencies and self-service, as well as take a proactive approach to continued strategy and success.

TELECOMMUNICATIONS OFFERINGS

Our Services

Thirdera offers a wide range of services designed to assist you in developing and optimising your ServiceNow platform.

Implementation Services

  • Telecom Assurance and Order Management 
  • Enterprise Bonding Solution 
  • TSM Operation Service 
  • Management Delivery
  • Customer and Supplier Assurance Portal 

 

Advisory Services

Products and Tools

  • TSM Roadmap Assessment
  • 3T Service and Order Management
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TELECOM SERVICE MANAGEMENT

Outshine customer expectations

Reduce operational costs whilst offering your customers a modernised frictionless experience. Designed to meet the needs of CSPs, ServiceNow's TSM solution provides a single platform for end-to-end service management.

  • Launch consumer products and services quickly and easily
  • Streamline new customer onboarding
  • Reduce operational costs with proactive care and intuitive self-service
  • Empower agents for increased customer satisfaction and retention
 
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ORDER MANAGEMENT

Put the "order" back into Order Management

Accelerate revenue growth by providing more efficient services, modernising your order fulfilment process, and delivering ongoing customer support. ServiceNow allows you to automate order management workflows across customers and suppliers, creating an experience that is simple, consistent, and intuitive.

  • Expedite time to market for products and services
  • Simplify operations across departments with workflows and automation
  • Deliver proactive care once orders are fulfilled
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TELECOM SERVICE OPERATIONS

Connect order management and assurance on one platform

Orchestrate work across the enterprise to improve customer service, gain efficiencies, and reduce risks. Create a central solution where customers, care agents, service teams, and field operations have everything they need to use, deliver, and support your core business. With ServiceNow, you can scale to meet growing service complexity and order volumes to prevent liabilities and reduce time to revenue.

Employee Spotlight

Meet the expert

Chris Pearson
ServiceNow Master Architect

Chris is a ServiceNow Certified Master Architect and has led numerous ServiceNow platform implementations for domestic and global companies of all sizes. He has over 15 years of experience in IT service delivery, leading teams in custom application development, and has more recently been involved in building foundational templates for ServiceNow’s App Engine solution.

“If you can whiteboard it, we can build it.”

BUSINESS OUTCOMES

Give your service management an upgrade

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Build strategy

Design an intelligent approach to optimise user experience for all involved individuals
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Get automated

Utilise ServiceNow's Telecommunications application stack to reduce manual tasks
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Amaze your customers

Leverage cutting-edge portal design for all users​ to manage products and services
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Enhance visibility

Access dashboard view for proactive trouble resolution and customer portfolio management​
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Create new capabilities

Allow customers to store, select, and execute complex telecom order logics with a scalable TSM framework
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Manage costs

Reduce TCO with a central cloud platform and no-code/low-code citizen development
CASE STUDIES

Customer success

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ngena Achieves Telecom Operational Excellence

For ngena, the coordination and tracking of orders and application sets relied heavily on manual tasks and siloed processes across multiple departments. Thirdera enabled ngena to develop a cutting-edge portal for suppliers, partners, and resellers to streamline that process for an intuitive user experience.

 

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