Telecommunications & Order Management
Welcome to a new era of communications services and order management.
Engage your customers
Telecom and technology providers have to navigate a complex order process for their customers, and are ready for a more modern solution. Eliminate manual tasks, automate common requests, and remove fractured processes to improve service operation, agent productivity, and customer satisfaction. Utilise Thirdera's phased approach to develop effective methods for user engagement, enable new levels of efficiencies and self-service, as well as take a proactive approach to continued strategy and success.
Thirdera offers a wide range of services designed to assist you in developing and optimising your ServiceNow platform.
Products and Tools
Outshine customer expectations
Reduce operational costs whilst offering your customers a modernised frictionless experience. Designed to meet the needs of CSPs, ServiceNow's TSM solution provides a single platform for end-to-end service management.
- Launch consumer products and services quickly and easily
- Streamline new customer onboarding
- Reduce operational costs with proactive care and intuitive self-service
- Empower agents for increased customer satisfaction and retention
Put the "order" back into Order Management
Accelerate revenue growth by providing more efficient services, modernising your order fulfilment process, and delivering ongoing customer support. ServiceNow allows you to automate order management workflows across customers and suppliers, creating an experience that is simple, consistent, and intuitive.
- Expedite time to market for products and services
- Simplify operations across departments with workflows and automation
- Deliver proactive care once orders are fulfilled
Connect order management and assurance on one platform
Orchestrate work across the enterprise to improve customer service, gain efficiencies, and reduce risks. Create a central solution where customers, care agents, service teams, and field operations have everything they need to use, deliver, and support your core business. With ServiceNow, you can scale to meet growing service complexity and order volumes to prevent liabilities and reduce time to revenue.
Meet the expert
ServiceNow Master Architect
Chris is a ServiceNow Certified Master Architect and has led numerous ServiceNow platform implementations for domestic and global companies of all sizes. He has over 15 years of experience in IT service delivery, leading teams in custom application development, and has more recently been involved in building foundational templates for ServiceNow’s App Engine solution.
“If you can whiteboard it, we can build it.”