The Third Era is Now | ServiceNow Partner | Thirdera, a Cognizant company

Our goal is to bring the next era of efficiency out of the cloud and challenge the status quo of limited innovation that many ServiceNow customers face.

Thirdera architects, developers, consultants, designers, and project managers help our customers transform, get more from ServiceNow, and uncover hidden potential.

We’re ushering in the next era of transformation, digitisation, automation, and partner expectation, all at the speed of NOW.

Client: Lemongrass

Hear from Lemongrass CEO, Michael Rosenbloom, as he explains why they chose the ServiceNow platform to support their digital transformation objectives and how the decision has yielded immediate value evidenced by increased client satisfaction, improved turnaround times, and enhanced operational efficiency.

Partner: ServiceNow

Watch this video to hear Erica Volini, ServiceNow SVP, Global Partnerships, share why Thirdera's depth across every single workflow gives us an advantage over other ServiceNow partners.

Client: Lera Investment Technologies

Jack Sepple, CEO of Lera Investment Technologies, explains how their partnership with Thirdera has been instrumental in maximising operational efficiencies and fueling revenue growth without the need for future resource investments.

Client: Teck Resources

Jason Bissonnette, ServiceNow Platform Owner at Teck Resources, shares why Thirdera has been their top-choice advisor in Teck's ongoing pursuit of business transformation and optimisation.

Client, Partners & ServiceNow

Watch this video to find out why our clients, partners, and ServiceNow peers choose to work with Thirdera and achieve amazing outcomes together! Hear the honest perspectives from Lemongrass, Teck Resources, 3CLogic, Alldus & ServiceNow, and learn why Thirdera is the partner of choice for so many organisations around the world.

Gain an edge with Thirdera

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ServiceNow Global Elite Partner

Redefining what it means to be a Global Elite partner

As the industry's largest pure-play ServiceNow partner, our innovative services and solutions deliver maximum value for customers across the globe.

4.6 out of 5.0 CSAT Score

Client-focused to maximise platform success

With a top 10% global ranking for customer satisfaction, we are committed to helping customers realize business optimisation and full platform potential.

#1 Authorised Training Partner

The most experienced training force in the ecosystem

With 27 accredited instructors and 67 training certifications, our expertise and collaborative training approach have maximised value for thousands of satisfied professionals.

20,000+ Certifications

A global team of platform experts to drive business value

With 70+ Certified Master Architects and Certified Technical Architects, we are uniquely positioned to deliver top-notch ServiceNow capabilities in every engagement.

WORKFLOWS

All ServiceNow, all the time.

With 100% coverage in all ServiceNow workflows, we know workflow better than anyone else.

IT Workflows

Modernise and move to digitally differentiated ways of working. IT has the power to optimise and deliver scalable solutions.

Employee Workflows

Make it easy for employees to navigate intricate processes and get the information they need, how and when they want it.

Customer Workflows

Automate your work with ServiceNow across multiple departments to streamline your customer experience.

Creator Workflows

Take advantage of ServiceNow’s low-code and no-code capabilities to guide your team in creating workflows for their unique needs.

The 7 ServiceNow Trends to Watch in 2025_Cover

Explore ServiceNow Trends to Watch in 2025

We have been closely monitoring emerging trends that are expected to shape the ServiceNow ecosystem in 2025. The insights shared in this report are based on the real-world experiences and firsthand observations of our in-the-field ServiceNow experts.

Download our exclusive 2025 ServiceNow Trends Report to explore seven key trends that will drive the next wave of enterprise transformation on the ServiceNow platform.

Thirdera, a Cognizant Company Becomes First ServiceNow Partner to Bring Workflow Data Fabric to Market

Thirdera, a Cognizant company, and elite ServiceNow partner, has achieved a significant milestone as the first partner to bring ServiceNow's newly announced Workflow Data Fabric to market. This groundbreaking capability represents a major advancement in enterprise AI and data integration and reinforces Thirdera's position as a leader in AI-powered enterprise transformation.

Everything you need to know about ServiceNow Xanadu

Download our 74-page Xanadu Release Guide for a full analysis of all the notable changes with ServiceNow's latest release!

Created by our most elite team of platform experts, this comprehensive guide covers every platform application update to help you understand how upgrading to Xanadu will benefit your current working environment.

Explore our Built with ServiceNow Offerings

We are excited to share access to our collection of the Built with ServiceNow offerings. Each of these carefully designed offerings has been vetted and tested by ServiceNow to ensure optimal business performance and maximum value. Apart from traditional platform offerings, our offerings package the power of ServiceNow to address common industry and business challenges; ultimately, helping your organisation elevate its service experience.

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Meet Thirdera University!

Thirdera University is a first-of-its-kind learning organisation that utilises a repeatable cycle of planning, material development, delivery, and ongoing improvement to deliver a comprehensive educational experience. We base our program delivery on a combination of industry best practices and real-world ServiceNow knowledge to ensure you have the most relevant information available to your team.

As the #1 ServiceNow Authorized Training Partner, we provide a globally accessible approach to education and training that's calibrated based on the way you do business.

SOLUTIONS

We combine deep ServiceNow expertise with decades of industry experience.

Collaborate with our global team of experts to unlock the next wave of workflow automation for ServiceNow platforms.

Assessment & Roadmap

With thousands of projects under our belt, we’ve developed roadmaps to get you where you need to go more efficiently.

Custom Application Development

Achieve aspirational objectives that drive innovation and transform the way you work.

Managed Services

Supplement your existing ServiceNow team to make sure you’re getting the most out of the platform.

Training

As an Authorised Training Partner, our ServiceNow courses and workshops arm your team with the skills and knowledge they need to be successful.

Organisational Change Management

We know how daunting organisational change can be, and we have the resources to prepare, support, and guide you every step of the way.

Insights

ServiceNow Field Service Management

Transforming Store Operations with ServiceNow Field Service Management

Following Thirdera's strategic implementation of ServiceNow Field Service Management (FSM), this leading retailer has modernised store operations, enhanced employee experience, and driven operational...

ServiceNow Partner

HFS Research Podcast: The Next Wave with Bill McDermott and Ravi Kumar

Bill McDermott (Chairman and CEO of ServiceNow) and Ravi Kumar (CEO of Cognizant) join HFS Research Chief Analyst Phil Fersht to explore how AI is revolutionising enterprise operations. The...

A New Era of Visibility: Why ServiceNow’s CMDB is Essential for AI & ML

ServiceNow CMDB

A New Era of Visibility: Why ServiceNow’s CMDB is Essential for AI and ML

As artificial intelligence (AI) and machine learning (ML) continue to transform entire industries, organisations increasingly need robust governance and visibility into these powerful technologies....

Let’s connect

Contact our team to start the conversation.