What We Do
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What We Do

Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
What We Do

Advise
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Solutions

Assessment & Roadmap
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Assessment & Roadmap

Develop a long-term, transformational strategy for growing your business around ServiceNow alongside the most experienced leaders in the ecosystem.

Design Services
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Design Services

Adopt tailored experiences that harness organizational capabilities.

Organizational Change Management
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Organizational Change Management

Achieve improved team buy-in and ServiceNow ROI with our experts in executing a proactive organizational change management strategy.

Training
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Training

Work with industry-leading certified ServiceNow trainers to build effective practices and increase user confidence within your organization.

Implement
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Implement

ITx
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ITx

Improve IT service KPIs across your organization through automated processes that align with your overall business objectives.

Employee Experience
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Employee Experience

Engage your employees, promote self-service, and free your HR team from manual and repetitive tasks with ServiceNow and the HR experts at Thirdera.

Security
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Security

Find threats and take action with more speed, intelligence, and consistency.

Risk & Continuity
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Risk & Continuity

Confront risks with confidence and resilience.

Customer Service Management
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Customer Service Management

Create a modern and intelligent customer experience.

Experience Management
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Experience Management

Explore tailored experiences that harness organizational capabilities.

ServiceNow Store
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ServiceNow Store

Explore Thirdera’s applications in the ServiceNow Store.

Certified Offerings
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Attentive

CitizenKey

Clarity

DevOps Connect

EDify

Elevate UX

Integrity

Landmark

Velocity

Optimize
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Optimize

Managed Services
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Managed Services

Get the right people in to support and enhance your ServiceNow platform, and realize digital transformation.

Experience-led Design
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Experience-led Design

Explore tailored experiences that harness organizational capabilities.

Custom Apps
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Custom Apps

Build custom applications in ServiceNow that are durable, intuitive, and designed to solve your business needs at scale.

Blueprints
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Audit Management

Business Continuity Management

Certificate Management

Configuration Compliance

Cybersecurity Hardening

Employee Center Migration

HR Service Delivery

IRM Foundation

Policy & Compliance

Privacy Management

Risk Management

Security Incident Response

Third-Party Risk Management

Vulnerability Response

AI and Future of Work
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AI and Future of Work

Capture the strategic advantage of AI to maximize platform value.
What We Do

Thirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
Who We Are
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Who We Are

We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
About Us

Leadership Team

Careers

Partner Network

Thirdera Digital

Thirdera Store

Thirdera University

3VP Rewards
Who We Are

We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.

NEWS
Thirdera recognized as the 2023 ServiceNow Americas IT Workflow Partner of the Year
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Industries
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Industries

Find the right level of expertise to meet your specific ServiceNow needs.
Industries

Financial Services
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Financial Services

Create seamless experiences for customers and agents with compliance.

CASE STUDY
Eclipx modernizes Accident Management with ServiceNow CSM
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Telecom, Media & Tech
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Telecom, Media & Tech

Scale and support operations with end-to-end digital workflows.

CASE STUDY
ngena Achieves Telecom operational Excellence with Thirdera and ServiceNow
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Health Care & Life Science
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Health Care & Life Science

Deliver better outcomes now and into the future with health IT.

CASE STUDY
Improve customer service metrics from weeks to days.
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Manufacturing
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Manufacturing

Set a new standard for manufacturing with truly connected operations.

CASE STUDY
Transforming employee experience at a global level
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Government
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Government

Enable better decision-making to deliver optimized government services.

CASE STUDY
Data-Driven Innovation with ServiceNow Performance Analytics
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Education
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Education

Modernize learning to create amazing experiences for all.

CASE STUDY
Simplifying Higher Education Credit Management with ServiceNow CSM
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Energy & Utilities
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Energy & Utilities

Automate critical operations to provide highly available, reliable services.

CASE STUDY
Saving time and energy by automating risk and compliance.
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Retail & Hospitality
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Retail & Hospitality

Digitize and automate workflows to enhance the customer experience, online and in-store.

CASE STUDY
Modernizing global HR Service Delivery.
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Transportation & Logistics
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Transportation & Logistics

Streamline complex operations for lower costs and improved customer experiences.

CASE STUDY
Value-driven project management
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Business & Consumer Services
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Business & Consumer Services

Develop innovative solutions with a modern service provider platform.

CASE STUDY
Creating new levels of efficiency in Order Management.
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Industries

Find the right level of expertise to meet your specific ServiceNow needs.

CASE STUDY ngena Achieves Telecom operational Excellence with Thirdera and ServiceNow Read more
Resources
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Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Resources

Insights

Webinars

Events

Case Studies

Guides
Insights

Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.

NEWS
Thirdera is being acquired by Cognizant.
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Contact Us

ServiceNow Release Notes

Top 9 in 90 Seconds: ServiceNow Vancouver Release

Mac McBride September 27, 2023

The ServiceNow Vancouver release became generally available on September 20, 2023, packed with new capabilities to power your business. With so many enhancements across the platform's suite of applications, it can be tough to pinpoint the most impactful features. So, our team of Certified Master Architects and Certified Technical Architects decided to spotlight the 9 features expected to deliver the most value!

And while it was tempting to highlight all the amazing, new AI capabilities, we chose to give attention to the lesser-knowns that have the power to generate immediate impact. Follow up our 90-second rundown by accessing our 90-page, in-depth Vancouver Release Guide for a full analysis of every new update and feature (AI included)!

Upgrade with Confidence

Interested in more details? Concerned about the potential ramifications to your current environment? Feel prepared and confident before your next upgrade. Check out our complete Vancouver Release Guide or talk to one of our certified ServiceNow experts.

WRITTEN BY

Mac McBride

Mac McBride is a Director of Delivery for UK&I and a ServiceNow Certified Master Architect with over 20 years of experience across industries including financial services, manufacturing, and communications. He transitioned from a focus on infrastructure, security, and cyber forensics to ServiceNow and service management where he saw an opportunity to drive positive change.

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