Elevate the Employee Experience with Thirdera and Employee Center Pro

The ServiceNow Rome update poised Employee Center Pro as a one-stop shop for the evolving hybrid workforce. New features include content campaigns, experiences, communities, and personalization through favorites. As such, Employee Center Pro enables organizations to deliver targeted communications, create curated experiences for employees, and intelligently connect information across an enterprise. 

Thirdera UX experts elevate the out-of-the-box experience, ensuring that your finished portal conveys your company ethos and enjoys internal adoption. Still, using Service Portal? Thirdera employs design methodology to provide a seamless migration and the best user experience. Let's dive in!

Personalized Experience and Targeted Communications

From the first login, Employee Center Pro greets users with a personalized experience; targeted content, trending information, and personalized recommendations are presented based on a user's roles, tasks, and location. 

Thirdera amplifies the effects of these features by researching your users and understanding their goals. We facilitate UX workshop sessions to build on the successful aspects of the current experience and to identify areas for improvement.

Just as we may naturally declutter before moving from one home to another, redesigning a site is a perfect time to ensure that only the most useful information moves forward. Thirdera’s comprehensive analysis of the current environment ensures that only the relevant and working processes move forward while guarding against future technical debt.

Reimagined Global Navigation and Curated Topic Pages

Employee Center Pro simplifies the navigation experience --- breaking down large categories into digestible topics and subtopics, ensuring employees find relevant content.  The taxonomy associated with the Employee Center portal record determines the contents of the mega menu and its items. 

But with so many organizational approaches and possibilities, where do you start? How should you organize your specific information to ensure the users find what they need?  Thirdera can help!

During migration, we build an approachable taxonomy, working with you to define the navigation and root topics. Our specialists conduct user interviews and perform card-sorting exercises to ensure that the created hierarchy is intuitive for your audience. We ensure the taxonomy supports your business needs and socialize the results to increase stakeholder buy-in, a strong OCM practice.

Curated topic pages deliver targeted information to specific departments and roles. This exciting new approach can be visually elevated using Thirdera’s UI design expertise, and the content is correctly targeted by understanding your audience from a UX perspective.

Enhanced Content Discovery and Intelligent Recommendations

With Employee Center Pro, employees can sort, filter, and personalize their content view according to their preferences. Favorites functionality allows users to bookmark frequently accessed information.

The home page offers an intelligent selection of the most popular topics across the company while machine-learning capabilities (Employee Center Pro only) recommend specific articles or requests based on similar profiles. 

These exciting features work best within a strong governance model in place and a clear process for stakeholders to share information. Thirdera facilitates your success by establishing portal ownership, defining responsibilities, and consolidating processes. Using User Experience Analytics, we develop and enhance governance processes and work with you to identify internal champions/content owners for each business unit.

My Activity Items, AI-Powered Search, Manager Hub

Employee Center Pro streamlines employee workflow by centralizing tasks, requests, and reservations in the "My Activity Items" section. 

The redesigned home page prominently features the AI-powered search component, allowing employees to quickly find the information they need. AI search enhances productivity and efficiency by using intelligent synonyms, autocomplete, and integrating external search sources.

The Manager Hub allows users to quickly identify and complete important tasks -- providing insights into employee time zones, defining career paths, and remembering important milestones.

Our team of over 500 technical Eranauts lives and breathes EC Pro. Thirdera minimizes customizations, utilizing and enhancing out-of-the-box components. We architect components to be configurable and extendable while maintaining a cohesive user experience.

Build a One-of-a-Kind Tailored Experience

Employee Center Pro is a game-changer for organizations aiming to elevate their employee experience in a hybrid work environment. With targeted communications, curated topic pages, enhanced content discovery, intelligent recommendations, and streamlined workflows, Employee Center Pro can revolutionize your company's digital experience.

Thirdera tailors the out-of-the-box employee center with a stunning UI, providing a custom user experience that drives self-help and reduces costs. We work with your stakeholders to implement employee center pro in a way that resonates with your unique audience. Find out how Thirdera can enhance your success today!