Standardizing Global HR Service Delivery with...
This global information services company embarked on a transformational journey to redefine and create a unified world-class HR function across 11 geographies.
Read MoreThirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
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Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Seeking to enhance employee satisfaction and streamline IT operations, this client chose the ServiceNow Employee Center as the cornerstone for creating a unified, self-service experience for its workforce.
25% improvement in search result accuracy |
35% increase in self-service |
Client size: 12,000+ | Client industry: Energy | Client location: Global |
Fragmented employee experience across various departments and systems. |
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Lack of a unified platform for accessing IT services and resources. |
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Need for a scalable solution to accommodate future departmental adoption. |
Thirdera, a Cognizant company, implemented a comprehensive Employee Center solution, focusing on modernizing the existing employee experience portal capabilities beyond the current delivered landscape. Key attributes of the project included:
UX Research and Analysis |
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Taxonomy Advisory We developed a clear and intuitive taxonomy for services and resources, making it easy for employees to find what they need quickly. |
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Organizational Change Management A robust OCM plan was created to ensure smooth adoption and maximize the impact of the new Employee Center portal. |
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Search Optimization We fine-tuned the search functionality to deliver more relevant results, integrating both record producers and knowledge articles into a unified catalog. |
Increased search efficiency |
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Optimized IT operations |
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Enhanced employee adoption and engagement |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.
This global information services company embarked on a transformational journey to redefine and create a unified world-class HR function across 11 geographies.
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