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The last time I went for my annual check-up, I got my blood work done and, like magic, within six hours, I had the full results on my phone. I could see any red flags, out of...
Read MoreThirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
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Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Recently, a collaborative effort between Thirdera, Tenable, and ServiceNow has led to the identification and resolution of a subtle but impactful issue affecting vulnerability reporting accuracy.
Some organizations using Tenable for vulnerability scanning and ServiceNow Vulnerability Response (VR) for management noticed a discrepancy in their reporting. Specifically, a small number of findings closed by Tenable were not getting closed in ServiceNow. This issue was particularly noticeable for teams aiming for 100% vulnerability remediation, as it created a perception of incomplete remediation even when issues had been resolved.
Through investigation and collaboration with Tenable support, our team at Thirdera helped identify the root cause of this issue. The problem stemmed from a component of Tenable's back-end database implementation, which occasionally ran out of resources, resulting in incomplete API responses.
This issue likely affected numerous Tenable and ServiceNow customers, potentially leading to manual workarounds such as marking items as 'False Positives' when remediation teams confirmed that fixes were already in place.
Thanks to the coordinated efforts between Thirdera, Tenable, and ServiceNow, Tenable has implemented a mitigation for this issue and is working on a more permanent solution. This solution is a change to Tenable back-end systems and does not require any customer action to resolve.
We encourage all Tenable and ServiceNow VR users to ensure they're running the latest versions of their software to benefit from this and other recent improvements.
At Thirdera, we remain committed to working closely with our technology partners and clients to ensure the highest levels of accuracy and efficiency in vulnerability management and other critical IT processes.
The last time I went for my annual check-up, I got my blood work done and, like magic, within six hours, I had the full results on my phone. I could see any red flags, out of...
Read MoreThe ServiceNow Xanadu release became generally available on September 10, 2024, introducing significant GenAI capabilities to the Now Platform. With numerous enhancements across...
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