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This global information services company embarked on a transformational journey to redefine and create a unified world-class HR function across 11 geographies.
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As brand leader of the fresh liquid milk category in Australia, New Zealand, United States, and China, this customer realized that its market research and product development functions were operating sub-optimally due to technology and process restraints.
90% reduction in manual efforts |
50% improvement in financial data management |
30% reduction in manual data errors |
Client size: 400 | Client industry: Dairy Nutritional | Client location: Global |
The market research and product development teams were using a combination of offline tools such as MS Excel, PowerPoint, and Word to document, track, and report their projects. This approach posed numerous challenges:
Lack of a centralised online solution to track market research and product development projects. |
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Disparate data sets captured several stands alone Excel workbooks, Word documents, and PowerPoint slides. |
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No central location to capture project financials, issues, decisions, risks, and actions. |
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Compliance issues due to lack of audit history on approvals/changes made to the projects. |
Leveraging ServiceNow Strategic Portfolio Management (SPM), Thirdera, a Cognizant company built a tailored solution to streamline the user experience for the market research and product development teams.
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Centralised project management |
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Real-time reporting and analytics Automated reporting capabilities with out-of-the-box reports and customizable dashboards tailored to specific needs. |
Comprehensive audit trail and compliance Enabled customer to capture a detailed audit history of all changes made to projects, fulfilling compliance requirements.
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Flexible form and view customisation Implemented a feature that allows customer to purpose-build forms, views, and fields that align with the teams' requirements.
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Compliance adherence |
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Strategic decision-making |
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Future integration opportunities |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.
This global information services company embarked on a transformational journey to redefine and create a unified world-class HR function across 11 geographies.
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