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Generative AI and the Art of the Possible on ServiceNow

GenAI is an exciting and rapidly expanding field that is poised to revolutionize the way we work and interact with technology. As with any transformative innovation, it is natural for customers to have concerns about adopting this technology. In this post, I will address some of the most common concerns and provide insightful advice on how to address them.


Lack of use cases

One prevalent concern that ServiceNow customers often express when it comes to GenAI is the perceived lack of use cases. It is understandable that many people may not be familiar with the potential applications of this technology in their own businesses. To ease these concerns, it is crucial to educate and demonstrate to customers the endless possibilities that GenAI can offer. For instance, GenAI can summarize extensive case work notes into concise and actionable paragraphs, streamlining decision-making processes. Moreover, it can automatically construct a flow structure for developers by leveraging prompts, eliminating the need for time-consuming manual effort. These examples showcase the no-code nature of GenAI, igniting imagination and inspiring adoption.


Data security

Another significant concern is data security. ServiceNow customers rightly worry about the protection of their data, as GenAI relies on extensive data sets to operate effectively. To alleviate these concerns, ServiceNow has implemented built-in capabilities that harness the power of GenAI within enterprise applications. The Now Assist for Search feature extracts information from a customer's environment, ensuring robust security measures and significantly reducing the risk of unauthorized access or data leaks. This commitment to data security provides customers with peace of mind and trust in leveraging GenAI.


Training investment

Furthermore, ServiceNow customers often express concerns about the training investment required for generative AI. Training a generative AI model can be a time-consuming and expensive process, as it necessitates robust foundational data. Understandably, customers may question the return on investment. However, it is important to note that GenAI empowers businesses to scale and reach unprecedented heights. By harnessing GenAI, there is no need to hire dedicated data scientists or machine learning engineers. Simply equipping your team with the knowledge and parameters to interact effectively with GenAI and formulate prompts that yield accurate responses will propel your business forward.


Explore the world of GenAI

At Thirdera, we have always been at the forefront of pushing the boundaries and relentlessly delivering superior value to our customers. GenAI aligns perfectly with our mission. We are committed to helping you navigate the exciting world of GenAI and maximizing its potential to drive your success.

Check out our recent webinar collaboration with ServiceNow - Beyond Traditional AI: Explore GenAI on ServiceNow - in which we discuss and demo how GenAI is enabling a new ere of platform functionality and business value.

Watch the on-demand session


Ken Tang

Ken is a ServiceNow Certified Master Architect. As a trusted technical advisor, he helps his clients navigate through their ServiceNow journeys and extract value out of the platform to deliver on business objectives.
[blog, servicenow-ai] [Blog, ServiceNow AI]