Playtika Revolutionizes Customer Support with...
Playtika, a long-time ServiceNow client, faced challenges with an aging instance of 10 years. The company aimed to migrate to a new instance, recreate apps for enhanced...
Read MoreThirdera generates transformation, digitization, and automation for our customers at the speed of NOW.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
We help organizations adopt better patterns of work and get more from ServiceNow. Our team unlocks enterprise potential to elevate experiences across the world of work.
Digitize and automate workflows to enhance the customer experience, online and in-store.
Streamline complex operations for lower costs and improved customer experiences.
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Stay up to date with the insights from ServiceNow experts and explore our blogs, news, case studies culture posts, partner updates and more.
Keen on improving productivity and decision support, this global professional services company chose ServiceNow Hardware Asset Management (HAM) as the mechanism to attain these near-term goals.
65% reduction in annual spend on unaccounted hardware assets |
35% improvement in hardware asset manager efficiency |
10% reduction in hardware request cycle time |
Client size: 60,000+ | Client industry: Professional Services | Client location: Global |
The client faced challenges with inefficient asset management processes, notably regarding hardware refresh procedures and inconsistent asset data accuracy.
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Manual processes hindered the efficiency of hardware refresh workflows, prompting the need for automation to empower users with timely notifications and enhance decision-making. |
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Despite daily audits, data integrity was a significant concern. Compliance enforcement also posed challenges, requiring ongoing development efforts to address data quality issues and support decision-making processes. |
Thirdera, a Cognizant company preceded implementation work with our Built on NOW offering, Landmark: Asset Management. This flagship offering provided rapid outputs on current asset management maturity, ROI opportunities, and recommendations to achieve desired objectives.
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Comprehensive Evaluation |
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ROI Calculations We swiftly identified ROI opportunities tailored to the client's unique requirements, enabling them to capitalize on hidden potentials for maximum impact. |
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Actionable Roadmap Armed with insights from the assessment, we crafted a detailed and actionable roadmap for centralized asset management leveraging ServiceNow's robust capabilities. This tailored roadmap provided a clear path towards asset management excellence. |
Efficient asset refresh workflow |
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Improved data accuracy and trustworthiness |
Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.
Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.
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