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Professional Services Company Accelerates Asset Management Maturity

Keen on improving productivity and decision support, this global professional services company chose ServiceNow Hardware Asset Management (HAM) as the mechanism to attain these near-term goals. 


Project Snapshot


reduction in annual spend on unaccounted hardware assets


improvement in hardware asset manager efficiency


reduction in hardware request cycle time 

Client size: 60,000+ Client industry: Professional Services Client location: Global


Key Challenges

The client faced challenges with inefficient asset management processes, notably regarding hardware refresh procedures and inconsistent asset data accuracy.

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Manual processes hindered the efficiency of hardware refresh workflows, prompting the need for automation to empower users with timely notifications and enhance decision-making.

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Despite daily audits, data integrity was a significant concern. Compliance enforcement also posed challenges, requiring ongoing development efforts to address data quality issues and support decision-making processes.


Our Solution

Thirdera, a Cognizant company preceded implementation work with our Built on NOW offering, Landmark: Asset Management. This flagship offering provided rapid outputs on current asset management maturity, ROI opportunities, and recommendations to achieve desired objectives.

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Comprehensive Evaluation
Our experts conducted an in-depth assessment of the client's ITAM maturity, uncovering valuable insights and pinpointing areas viable for enhancement.

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ROI Calculations

We swiftly identified ROI opportunities tailored to the client's unique requirements, enabling them to capitalize on hidden potentials for maximum impact.

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Actionable Roadmap

Armed with insights from the assessment, we crafted a detailed and actionable roadmap for centralized asset management leveraging ServiceNow's robust capabilities. This tailored roadmap provided a clear path towards asset management excellence.

The Result

Efficient asset refresh workflow
Implemented during Phase I of the Landmark: Asset Management roadmap, the near-Zero Touch Refresh workflow enables our client to seamlessly fulfill asset refresh requests from employees. Integrations with CDW and Dell eliminate the need for maintaining a local inventory of new assets. Employees receive timely notifications of their refresh eligibility based on hardware model lifecycles and can effortlessly request a refresh of their hardware assets through near-Zero Touch Refresh requests.

Improved data accuracy and trustworthiness
Through data integration feeds with CDW, Dell, and SCCM, our client has experienced a substantial improvement in the accuracy of end-user workstation asset data. The new automated workflow not only streamlines processes but also instills greater trust in the integrity of their asset data, laying a solid foundation for informed decision-making.

About Thirdera, a Cognizant company

Thirdera, a Cognizant company is an Elite-level ServiceNow partner, enabling customers to maximize the value of the ServiceNow platform through workflow-enabled services and solutions. Founded in 2021 and acquired by Cognizant in 2024, Thirdera, a Cognizant company is one of the largest and most credentialed ServiceNow partners globally. We offer world-class guidance to help businesses accelerate growth and productivity. With expertise and capabilities spanning experience design, process optimization, and AI-accelerated solutions, we are ushering in the next era of transformation, automation, and partner expectation. Visit www.thirdera.com for more information.

Contact us today to discuss your next project and enter a new era of ServiceNow partner experience.

Get in touch


Brian Barrett

Brian Barrett is an ITAM Practice Manager and has led numerous ITAM implementations on the ServiceNow platform for domestic and global companies of all sizes. He has over 13 years of experience building solutions on the ServiceNow platform, with the past 4 years specializing in ITAM on ServiceNow.
[it-asset-management, case-study] [IT Asset Management, Case Study]