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ServiceNow Demo: Explore HRSD Agent Workspace

Interact with employees and resolve issues quickly with HRSD Agent Workspace 

HR Service Delivery (HRSD) Agent Workspace is a configurable service desk application based on Agent Workspace. This application combines the tools for HR professionals, so they can effectively interact with employees and address their needs. HRSD Agent Workspace allows you to chat with employees, work on their requests, take calls from your employees, create or work on HR cases, as well as view information that is related to the employee or the case, manage and view the case list, and more.

In this video, we demonstrate a collaborative way for HR to manage work by leveraging the ServiceNow platform. Watch how HR professionals can quickly resolve HR cases using HRSD Agent Workspace.


Watch the demo 


Video Snapshots

0:21 - Review the benefits request 
1:11 - Take a look at the HR Dashboard
1:48 - Address the benefits request & review response templates
3:40 - Reply to the request, notify the employee and close the case



Talk to the HR Experts

Connect with Thirdera's HR specialists to learn how the ServiceNow platform can empower your workforce through collaboration, automated workflows, and innovative design. Click below to take the next steps in developing your strategy for streamlining HR processes and delivering an amazing employee experience with the ServiceNow platform.

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Will Smith

William is a Senior Technical Consultant at Thirdera. He excels as an administrator and developer, with skills in UI/UX/CX best practices. William is a quick learner who is always up for a challenge and can quickly assimilate the customer's needs and see opportunities to improve existing processes. He is a member of the Employee Experience Practice at Thirdera.