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Thirdera Assessment:

CMDB Assessment
for ServiceNow

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Be confident in your CMDB health

Your CMDB plays a critical role in how you use ServiceNow, and is essential for continued platform growth. However, when your CMDB becomes unreliable, it's important to take the necessary steps to understand and resolve those discrepancies. Thirdera's Prescriptive CMDB Assessment provides a clear view of your present state, and gives you clear direction on how to take action to promote CMDB health and CSDM readiness.

Timeline

In just 5 weeks, you'll gain visibility into the current state of your CMDB, as well as develop a strong understanding of best practices, identified problems, and strategies for long-term CMDB health.

Week 1: Data collection

Two working sessions, each expected to be 2 hours, are scheduled to review the current state of the CMDB. Additionally, the system is inspected for configuration, customization, and usage.

Phase 1
Weeks 2-3: Analysis

The current state is assessed from four (4) perspectives across three (3) dimensions.

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Weeks 4-5: Recommendation

Recommendations are derived from our findings, assigned a relative value and prioritized with your input. Recommendations along with estimates of effort are presented to your stakeholder community.

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Project scope

Your CMDB is reviewed and scored for best practices, maturity, and overall health across 4 categories:

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Design

Includes forms and fields, custom fields, and relationships.
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Usage

Establish CI Maintenance and Data Dependencies.
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Data

Develop Rules and Data Precedence, as well as Discovery, Data Sources, and Integrations.
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Governance

Assign Roles and Responsibilities, create Health Dashboards, and utilize Data Certification.

Outcomes



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Current State

Get the full picture of your CMDB, including: Data sources by type, CI’s by type, and usage.
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Best Practices

Understand industry best practices for designing, extending, managing, and using your CMDB.
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Identified Gaps

Pinpoint blocking issues that are preventing you from optimizing your existing database.
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Recommendations

Strategize a plan to move forward, complete with value statements and estimates of effort.

Let's get started


Connect with our CMDB experts for a detailed look at what an assessment would look like at your organization, and how to develop a strategy for long-term CMDB health. 

 

Get in touch