ServiceNow Workflows

Continuous efficiency for the digital era

In today’s world of work, digital workflows are the backbone of productivity. With Thirdera, you can do more than automate manual processes — you can integrate all aspects of your enterprise into ServiceNow’s single system of action, and propel productivity for your business.

Add continuous forward motion to activities such as forms, requests, and approvals. Generate automated outputs like notifications, tasks, reports, scripts. Automate functions across various solutions within your organization. With ServiceNow’s versatile platform and Thirdera’s workflows, you can do all this and more.

IT workflows

Improve IT service KPIs across your organization through automated processes that align with your overall business objectives. Unify your service strategy to include ITBM, ITOM, ITAM, Security Operations, Risk Management, and telecommunications for an elevated IT user experience.

Deflect incoming incidents through employee self-service automations
Reduce software spend by detecting and removing unused licenses
Response immediately to high-priority security and risk activity
Predict and prevent incidents using advanced AI technology and machine learning

ITSM

Energy Multinational Improves Productivity by

Many companies today have portals or platforms through which end users can register their IT incidents or requests. However, not all organizat...

ITSM

Israeli Service Provider Transforms Customer and

Customer service has become an essential corporate objective in today’s market conditions. Services must have the greatest efficiency and the ...

IT Service Management

Tales from the Field: How Thirdera Helped This Health

From HR service delivery to IT operations management and every business workflow in between, the ServiceNow platform enables organisations to ...

Blog

ServiceNow's Next Experience UI, and how to embrace the

We love the way that the ServiceNow community joins together in excitement during the version releases. Even though we know there’s going to b...

Case Study

Aligning Projects to Business Value with ServiceNow SPM

This public pension system serves educators around the state. The organization used and maintained the same IT Demand and Project Management S...

IT workflow

Expert Guide: How to Prepare for a ServiceNow Upgrade

Upgrading your ServiceNow instance is a crucial part of platform maintenance. The upgrade process moves your instance to a new ServiceNow rele...

Case Study

Taking the Performance Management to the New Level with

This federal government agency responsible for economic analysis used performance appraisals to make decisions related to employee development...

Blog

5 Common ServiceNow Challenges – and when to call a

It feels like everywhere you look, customers are telling incredible stories about the cool innovations they're making with ServiceNow. These s...

Explore ServiceNow Insight & Vision Report 2022

IT workflow

Explore ServiceNow Insight and Vision Report 2022

What does the new year bring for the companies that leverage ServiceNow to achieve digital transformation and automation? How is modern techno...

Blog

3 Secrets to Demystifying ITSM Pro for a Successful

The long-awaited opportunity to make use of Artificial Intelligence (AI) and Machine Learning (ML) to drive down costs and improve customer ex...

Case Study

Data-Driven Innovation with ServiceNow Performance

Serving the IT needs of thousands of employees across state government, K-12, and higher education, this state’s Information Technology Depart...

Webinar

Top 5 tips for deploying IT and HR virtual agents

News

Office Workers and Automation: A Perfect Match?

A new survey from Thirdera found that workers in IT, HR, Finance and other roles welcome the use of tools that automate processes and improve ...

Register for this complimentary ITBM workshop today!

Webinar

ServiceNow Virtual Training: IT Business Management

With the Quebec release, ServiceNow's IT Business Management (ITBM) solution brings a large and enhanced set of capabilities in a single power...

Blog

ServiceNow Quebec Release: Top 5 Features We Love the

While the need for speed certainly isn’t new, it has never been more urgent or important. In response to the COVID-19 pandemic, companies in e...

Third wave of technology services partners in the IT service management (ITSM) space.

Blog

4 Ways ITSM Partners Can Aid Digital Transformation

Just as computing has gone through three waves, from mainframe to distributed systems to cloud, we’re on the precipice of a third evolutionary...

Employee workflows

Create remarkable experiences for your employees to boost productivity, morale, and employee engagement. Eliminate repetitive manual tasks and empower employees to access important information quickly and reliably.

Automate employee onboarding for an easy and consistent new-hire experience.
Enable employee access to key services from anywhere in the world through employee portals, mobile applications, and virtual agents.
Manage legal operations for faster decision making and easy-to-follow processes.
Develop a process for returning to work that meets your employees’ needs and establishes trust.

Blog

ServiceNow Unified Taxonomy: What It Is, Why You Need

While the concept of employee self-service is nothing new, the rise of remote work has placed a growing spotlight on the importance of adoptin...

Blog

Upgrading to ServiceNow San Diego for HRSD? Read This

A few weeks ago, ServiceNow released its first upgrade of 2022: San Diego! The San Diego release enables organizations to add new levels of pr...