.jpg)
ServiceNow workflows
Digitize your workflows and unlock efficiency with Thirdera
Explore our workflows
IT workflows
Improve IT service KPIs across your organization through automated processes that align with your overall business objectives. Unify your service strategy to include ITBM, ITOM, ITAM, Security Operations, Risk Management, and telecommunications for an elevated IT user experience.
- Deflect incoming incidents through employee self-service automations
- Reduce software spend by detecting and removing unused licenses
- Response immediately to high-priority security and risk activity
- Predict and prevent incidents using advanced AI technology and machine learning
Blog
The Top ServiceNow Store Finds of 2022
The era of efficiency and automation is upon us and if you’re ready to transform your business workflows there’s no better time than now. The ...
Read more
Blog
ServiceNow's Next Experience UI, and how to embrace the
We love the way that the ServiceNow community joins together in excitement during the version releases. Even though we know there’s going to b...
Read more
Case Study
Aligning Projects to Business Value with ServiceNow SPM
This public pension system serves educators around the state. The organization used and maintained the same IT Demand and Project Management S...
Read more
IT workflow
Expert Guide: How to Prepare for a ServiceNow Upgrade
Upgrading your ServiceNow instance is a crucial part of platform maintenance. The upgrade process moves your instance to a new ServiceNow rele...
Read more
Case Study
Taking the Performance Management to the New Level with
This federal government agency responsible for economic analysis used performance appraisals to make decisions related to employee development...
Read more
Blog
5 Common ServiceNow Challenges – and when to call a
It feels like everywhere you look, customers are telling incredible stories about the cool innovations they're making with ServiceNow. These s...
Read more
IT workflow
Explore ServiceNow Insight and Vision Report 2022
What does the new year bring for the companies that leverage ServiceNow to achieve digital transformation and automation? How is modern techno...
Read more
Blog
3 Secrets to Demystifying ITSM Pro for a Successful
The long-awaited opportunity to make use of Artificial Intelligence (AI) and Machine Learning (ML) to drive down costs and improve customer ex...
Read more
Case Study
Data-Driven Innovation with ServiceNow Performance
Serving the IT needs of thousands of employees across state government, K-12, and higher education, this state’s Information Technology Depart...
Read more
Webinar
Top 5 tips for deploying IT and HR virtual agents
Read more
News
Office Workers and Automation: A Perfect Match?
A new survey from Thirdera found that workers in IT, HR, Finance and other roles welcome the use of tools that automate processes and improve ...
Read more
Webinar
ServiceNow Virtual Training: IT Business Management
With the Quebec release, ServiceNow's IT Business Management (ITBM) solution brings a large and enhanced set of capabilities in a single power...
Read more
Blog
ServiceNow Quebec Release: Top 5 Features We Love the
While the need for speed certainly isn’t new, it has never been more urgent or important. In response to the COVID-19 pandemic, companies in e...
Read more
Blog
4 Ways ITSM Partners Can Aid Digital Transformation
Just as computing has gone through three waves, from mainframe to distributed systems to cloud, we’re on the precipice of a third evolutionary...
Read more
Employee workflows
Create remarkable experiences for your employees to boost productivity, morale, and employee engagement. Eliminate repetitive manual tasks and empower employees to access important information quickly and reliably.
- Automate employee onboarding for an easy and consistent new-hire experience.
- Enable employee access to key services from anywhere in the world through employee portals, mobile applications, and virtual agents.
- Manage legal operations for faster decision making and easy-to-follow processes.
- Develop a process for returning to work that meets your employees’ needs and establishes trust.
Employee Workflow
ServiceNow Demo: Continual Improvement Management
Achieve service excellence by bringing people, processes, and data together. ServiceNow Continual Improvement Management transforms improveme...
Read more
Employee Workflow
ServiceNow Demo: Explore HRSD Agent Workspace
Interact with employees and resolve issues quickly with HRSD Agent Workspace HR Service Delivery (HRSD) Agent Workspace is a configurable ser...
Read more
Blog
Turning the Great Resignation Into a Great Opportunity
Within the last 24 months, the way we work has radically changed — arguably even more than the last 24 years combined. Pandemic pressures, rec...
Read more
Employee Workflow
ServiceNow Guide: 6 Steps to HR Adoption
Is your team struggling to improve HR adoption and automate employee workflows? Still using manual legacy systems, emails, and spreadsheets to...
Read more
Blog
What 250 CIOs are doing to combat The Great Resignation
The pandemic has forced us all to reconsider our priorities. We’re no longer shackled to an office. We realize life can be fragile. We expect ...
Read more
Employee Workflow
ServiceNow HR Demo: Employee Center Walkthrough
Help your employees to stay engaged, productive, and informed ServiceNow Employee Service Center provides a single, unified portal for employe...
Read more
Employee Workflow
ServiceNow HR Demo: Explore NOW Mobile
Stress-free employee engagement with Now Mobile ServiceNow's mobile application allows your employees to engage with HR services intuitively a...
Read more
Blog
Why chatbots fail... and how to guarantee yours won't
The bane of my existence is trying to speak robot when rebooking a flight. Completing simple, routine tasks shouldn’t be difficult. We’ve bee...
Read more
Case Study
Evolve HR Service Delivery and the Employee Experience
Serving roughly 10,000 employees in 50 countries, the HR team for this global electronic gaming and multimedia company needed a more efficient...
Read more
Blog
There’s No Place Like Rome: ServiceNow’s Latest and
The ServiceNow platform grows more intelligent and robust with every new version, making it one of the most dynamic business solutions availab...
Read more
Webinar
Top 5 tips for deploying IT and HR virtual agents
Read more
Blog
5 Ways ServiceNow Makes HR Easier
Managing HR is no small task. Your day-to-day responsibilities have an enormous effect on the overall success of your organization – training ...
Read more
Webinar
The Future of Work is AI-driven Automation
By 2023, 70% of Fortune 100 CIOs say they plan to offer a virtual agent for employee service (according to Gartner's research). That leaves us...
Read more
Customer workflows
Deliver a comprehensive end-to-end service experience by removing incoherent processes across various departments. Enable customers to access the service and product they need on their own or create a personalized level of service and product that is fast, consistent, and dependable.
- Engage customers with powerful and intuitive self-service capabilities
- Optimize field services by easily identifying the best resources, accessing critical data, and completing work without additional visits
- Remove silos between back, middle, and front office operations and unify their efforts into a single painless process
- Turn data into action to detect problems sooner, react faster, and gain visibility for better decision making
Case Study
Simplifying Higher Education Credit Management with
This top-ranked public university in Australia wanted to create a better experience for students enrolling in its academic programs. Getting p...
Read more
Blog
ServiceNow Demo: Telecommunications Service Management
Empowering partners with Telecom Order Management When ngena implemented ServiceNow's Telecommunications Service Management (TSM) and Order Ma...
Read more
Case Study
End-to-end Accident Management with ServiceNow CSM
Eclipx Group is an established leader in vehicle fleet leasing, fleet management, and diversified financial services in Australia and New Zeal...
Read more
Case Study
Improve Customer Service Metrics from Weeks to Days
With 12,000 customers and 40,000 employees worldwide, this global medical technology company provides innovative products and services that im...
Read more
Case Study
ngena Achieves Telecom Operational Excellence With
Headquartered in Frankfurt, Germany with business operations in the United States, South America, Europe and Asia, ngena’s mission is to unite...
Read more
Creator workflows
Give your citizen developers the tools to quickly build powerful, low-code applications that adhere to established governance standards. Manage app sprawl by engaging users, developers, and operations teams to balance creativity and oversight to achieve a final product that meets your unique needs.
- Build apps quickly using a low-code platform and pre-built-templates uniquely geared toward ServiceNow customer needs
- Manage your development pipeline to scale apps across various departments without sprawl
- Simplify the integration process and reduce costs by connecting ServiceNow with the business applications you rely on
Blog
Solving Digital Transformation with ServiceNow’s App
ServiceNow has always been in the business of enabling innovation. With their Quebec release, customers were introduced to the Creator Workflo...
Read more
Webinar
Thirdera + ServiceNow Webinar: Demystifying the App
Low code, workflow enabled solutions are rapidly transforming digital employee and customer experiences at innovative companies across the glo...
Read moreLet’s workflow together!
