Exciting news! Thirdera has been acquired by Cognizant.

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Thirdera Managed Services

Unlock enterprise potential through end-to-end platform management

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ServiceNow expertise where your team needs it most

We make it easy to run your ServiceNow platform by providing a blend of services to meet anyone’s needs:

  • Program governance, roadmap strategy, product stewardship 
  • Business change, process, and technology enablement
  • Ongoing production support and enhancement
  • Idea intake and demand management 
  • Project roadmap and implementation management 
  • Full, twice-a-year upgrade management 
  • Quality assurance and testing management 
  • Continual process, program, and platform improvement

Thirdera Managed Services helps you establish and mature your ServiceNow application lifecycle to enable a healthy foundation for accelerating value, growth, and cost reductions. With a healthy, smooth-running ServiceNow environment, you can focus on strategic initiatives to attain true ROI.


Assess and advance your platform maturity

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Take our 3-question maturity quiz!

In 2 minutes, you'll have a personalized baseline of your current platform maturity across Innovation, Transformation, and Operations. Pair your results with our 2024 Platform Management Guide for an optimized path to maximizing business value.

Take the quiz

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Foster sustained platform value

This guide provides information on how to maximize business maturity in the areas of Innovation, Transformation, and Operations. Your business will be in a better position to unlock long-term success and continuous value from its ServiceNow investment by exercising these principles.

Get the guide

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Unlock your ServiceNow potential

Adaptation to today’s ever-changing landscape is paramount for your ServiceNow team. Our approach centers around understanding your current state and where you aim to take the platform in the future. We then craft a delivery model and recommend how to build a strategy that yields short- and long-term success in your organization. Prepare to leverage best practices and simultaneously innovate how you operate with ServiceNow.


What makes Thrive Managed Services different


Meet your ServiceNow expert

Accelerate Value, Growth, and Cost Reductions

Hear from Tony Fugere, Thirdera’s Thrive program lead, on how Thrive uniquely embodies a partnership approach to maximize your ServiceNow investment and accelerate value realization and operational excellence.


Managed Services customer success

Dan Dubay

Thirdera Teams Expert

Dan has over 10 years experience working with ServiceNow customers to build an efficient and meaningful strategy around platform growth and ongoing support. He is laser-focused on helping businesses do more than simply maintain ServiceNow, but also follow through on a long-term plan for further adoption and innovation.

“Backlog bottlenecks happen to even the best companies out there. It’s not your fault, but it’s also not something you need to put up with. That’s usually where I come in”
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Reduce backlog and improve your ServiceNow capabilities

When this biotech firm implemented ServiceNow to gain efficiencies through digital workflows, they required additional support to reach the maturity desired from the platform. ServiceNow played a major role in process automation, however, the firm’s resources restricted them to using basic IT management features. We stepped in to resolve a long-standing backlog of fixes and necessary improvements while extending ServiceNow’s capabilities to improve functionality and efficiency.

“Now we have the bandwidth to plan and optimize our ServiceNow installation,” says their Director of End-User Computing. “We’re looking forward to taking it to a new level of maturity.”

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From customization cliff to strategic success

A $15B American worldwide manufacturing services company with 80 plants in 18 countries, and 100,000+ employees worldwide needed a reimplementation of the platform due to years of convoluted customization with no clear path to upgrade. They also needed a strategic plan to better manage platform governance, architecture, and administration to avoid the same situation again. 

Thirdera began with key client stakeholders to define their multi-year strategic roadmap.  This was followed by a global re-implementation based on development best practices to align and support the client's long-term objectives. Upon go-live, our client has continued to leverage Thirdera for management of their ServiceNow initiative via our Managed Services program, to ensure their implementation not only continues to scale, but scale correctly utilizing out-of-box principles, best practices, and governance. 


Thirdera Managed Services elements

  • Program Governance
  • Break/Fix Support with P1 Coverage
  • Enhancement Design & Development
  • Testing Management
  • Patching & Upgrade Support
  • Production Deployment Support
  • Platform Performance Monitoring
  • Data Maintenance
  • Knowledge Transfer, Enablement
  • Continual Improvement

Tailored Managed Services

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Service Catalog

Using best-fit administrative and advisory support, Thirdera’s Service Catalog Managed Services relieves your development team from tedious catalog tasks. With a balanced catalog and fresh portal kept in check, your resources are free to focus on high-value, strategic initiatives all while maintaining control of the ServiceNow platform.

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We make it easy by providing the right level of expertise to seamlessly manage your CMDB on an ongoing basis. With CSDM alignment services, health monitoring, and data integration maintenance, you can be confident knowing that the foundational data supporting your enterprise workflows is constantly being nurtured.

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Let us handle the details of ensuring your hardware and software asset data and workflows are properly in order. With resources oriented in both business and technical areas, Thirdera’s Asset Managed Services provides advisory, administrative, and enhancement services to improve audit-readiness, enhance data accuracy, and reduce data remediation costs.

Get the perfect team in place

Let’s craft the right delivery model that works for you

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