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Customize your best-fit ServiceNow team

Get the right people in to support and enhance your ServiceNow platform, and realize digital transformation.


ServiceNow expertise where your team needs it most

We make it easy to find the right level of expertise to meet your ServiceNow needs. Our flexible Managed Teams service helps realize your ServiceNow goals, whether you require:

  • Additional capacity and expertise to eliminate your backlog
  • A dedicated team to knock out strategic initiatives
  • System administration for ongoing production support
  • A blend of all of the above

Get the peace of mind of a healthy, smooth-running ServiceNow environment, as well as the ability to continually expand on the platform and attain true ROI.


Managed teams customer success


Reduce backlog and improve your ServiceNow capabilities

When this biotech firm implemented ServiceNow to gain efficiencies through digital workflows, they required additional support to reach the maturity desired from the platform. ServiceNow played a major role in process automation, however, the firm’s resources restricted them to using basic IT management features. We stepped in to resolve a long-standing backlog of fixes and necessary improvements while extending ServiceNow’s capabilities to improve functionality and efficiency.

“Now we have the bandwidth to plan and optimize our ServiceNow installation,” says their Director of End-User Computing. “We’re looking forward to taking it to a new level of maturity.”


Flexible support strategies, on-demand

Adaptation to today’s ever-changing landscape is paramount for your ServiceNow team. That’s why our Managed Teams service is built for flexibility. We offer expertise in all facets of the platform, allowing you to choose the support that fits your needs based on current priorities, budgets, and deadlines. From leading multi-year strategic execution down to day to day operational support – our managed teams service model can meet your specific needs.

Our approach centers around understanding your current state and where you aim to take the platform in the future. We then craft a delivery model and recommend how to build a strategy that yields short- and long-term success in your organization. Prepare to leverage best practices and simultaneously innovate how you operate with ServiceNow.


Meet your ServiceNow expert

Dan Dubay

Thirdera Teams Expert

Dan has over 10 years experience working with ServiceNow customers to build an efficient and meaningful strategy around platform growth and ongoing support. He is laser-focused on helping businesses do more than simply maintain ServiceNow, but also follow through on a long-term plan for further adoption and innovation.

“Backlog bottlenecks happen to even the best companies out there. It’s not your fault, but it’s also not something you need to put up with. That’s usually where I come in”

Thirdera Managed Teams Solutions

  • ServiceNow technical architecture
  • Application development for strategic initiatives and ongoing enhancements
  • Production support & system administration
  • Process consulting & best practices
  • Testing & upgrades quality assurance
  • Project management and operational oversight & leadership
  • Strategic advisory

Get the perfect team in place

Let’s craft the right delivery model that works for you

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